View tickets w/out logins? New users create own logins?

Hello,

I co-manage a software-development collaboration website that employs RT
among many other tools (like Subversion, MediaWiki, GNUMailman, phpBB,
Mail2Forum, Bugzilla, etc).

We are planning to make our development project an open-sourced based one,
and thus make our formerly-private collaboration website into a public one.

Essentially, I’d like to try and provide a structured input for many
different kinds of requests, including feature requests, tech-support
requests, etc. However, I’d like for our project participants to be able
to view a list of existing requests/tickets (of whatever we want to call
the things tracked by RT) without having to have an existing RT website
login or be forced to submit a request/ticket to get a website login.

(We currently run RT 3.4.2 but can upgrad to the latest stuff–3.8?)

I therefore am trying to support these 2 capabilities that I as of yet
don’t know hot to support with RT:

  • Anonymous viewing of tickets

I would like to support, with our RT system, anonymous viewing of any
tickets (lists of outstanding tickets, individual tickets, etc) without
being forced to go to a login page as our current 3.4.2 system currently
requires. (This is also rather tedious even for our internal personnel;
when I forward a URL link to an existing ticket to someone else via email,
they are forced to login to RT just to view the ticket at this link,
something that most users don’t care to do, especially if they’ve never
logged in before or can’t remember their login/password.)

  • Allow new users to create logins via website instead of just email

I would like new users to be able to create logins via the website instead
of just email (the only way I presently know of a non-admin user to create
a login for themselves is via an email submission of a ticket) so that they
can go to the ticket website and create new tickets or add to existing ones
without having to make email submissions. This is a common feature
supported by all my other web apps (Bugzilla, phpBB, MediaWiki, etc). Why
not RT?

Thanks for any help,
-Matt

Hello,

I co-manage a software-development collaboration website that employs RT
among many other tools (like Subversion, MediaWiki, GNUMailman, phpBB,
Mail2Forum, Bugzilla, etc).

We are planning to make our development project an open-sourced based one,
and thus make our formerly-private collaboration website into a public one.

Essentially, I’d like to try and provide a structured input for many
different kinds of requests, including feature requests, tech-support
requests, etc. However, I’d like for our project participants to be able
to view a list of existing requests/tickets (of whatever we want to call
the things tracked by RT) without having to have an existing RT website
login or be forced to submit a request/ticket to get a website login.

(We currently run RT 3.4.2 but can upgrad to the latest stuff–3.8?)

I therefore am trying to support these 2 capabilities that I as of yet
don’t know hot to support with RT:

  • Anonymous viewing of tickets

I would like to support, with our RT system, anonymous viewing of any
tickets (lists of outstanding tickets, individual tickets, etc) without
being forced to go to a login page as our current 3.4.2 system currently
requires. (This is also rather tedious even for our internal personnel;
when I forward a URL link to an existing ticket to someone else via email,
they are forced to login to RT just to view the ticket at this link,
something that most users don’t care to do, especially if they’ve never
logged in before or can’t remember their login/password.)

Set up a guest account. You could configure RT to automatically
login as guest if no credentials are provided.

  • Allow new users to create logins via website instead of just email

I would like new users to be able to create logins via the website instead
of just email (the only way I presently know of a non-admin user to create
a login for themselves is via an email submission of a ticket) so that they
can go to the ticket website and create new tickets or add to existing ones
without having to make email submissions. This is a common feature
supported by all my other web apps (Bugzilla, phpBB, MediaWiki, etc). Why
not RT?

You could configure RT’s login page to create a new user if
no account exists and the login ID used is an e-mail address.
Mis-spellings would be annoying though…

Thanks for any help,
-Matt

-Todd

Essentially, I’d like to try and provide a structured input for many
different kinds of requests, including feature requests, tech-support
requests, etc. However, I’d like for our project participants to be able
to view a list of existing requests/tickets (of whatever we want to call
the things tracked by RT) without having to have an existing RT website
login or be forced to submit a request/ticket to get a website login.

(We currently run RT 3.4.2 but can upgrad to the latest stuff–3.8?)

I therefore am trying to support these 2 capabilities that I as of yet
don’t know hot to support with RT:

I think that most of this could be supported with the extensions to RT
we’ve made for rt.cpan.org. I’ll have a chat with the team about getting
those pushed out to the public svn server.

At 2/21/2006 10:35 AM, Jesse Vincent wrote:

I therefore am trying to support these 2 capabilities that I as of yet
don’t know hot to support with RT:

I think that most of this could be supported with the extensions to RT
we’ve made for rt.cpan.org. I’ll have a chat with the team about getting
those pushed out to the public svn server.

Excellent. I’ll look forward to any further updates; please let me how I
can help.

We also can take a look at Todd’s suggestion for setting up the automatic
guest account when no login is provided and related additions.

-Matt