View tickets created via email

Hello All,

Is it possible when an unprivileged user to create a ticket via email,
as it appears in its interface RT3 in open tickets?

Thank you

Dne 11.5.2010 16:51, josé fernandez napsal(a):

Hello All,

Is it possible when an unprivileged user to create a ticket via email,
as it appears in its interface RT3 in open tickets?

Thank you

Hello jose,
it is possible. You just need to allow ‘Everyone’ group to create tickets.
To do so go into: Configuration -> Global -> Group rights
And for system group ‘Everyone’ grant the ‘CreateTicket’ right.
I also suggest to grant ‘ReplyToTicket’ right as well.

Martin

Mgr. Martin Drasar drasar@ics.muni.cz
CSIRT-MU, Network Security Department http://www.muni.cz/csirt
Institute of Computer Science, Masaryk University, Brno, Czech Republic
PGP Key ID: 0x944BC925