“This account would be used by the regular staff to view the queue and see
if their particular ticket has been worked on or view the other queue
submission (IT transparency-YAY L).”
So this account would be the requestor of all these tickets?
This is not much info about your RT usage and layout, so i can only do a
hint maybe: something like this could be the solution:
revoke the global create ticket right from everyone group
add createticket on queue qroupright level to every queue to everyone,
except this one
add create ticket to neccessary ppl only on this queue
but this would only work if everyone is not needed to subbmit to this
[mailto:firstname.lastname@example.org] On Behalf Of Kevin
Garfield RobinsonSent: Tuesday, July 26, 2011 8:39 PM
Subject: [rt-users] View queue via the web w/o ticket creation ability
I’m definitely an RT newbie (4.0.1) and in our department we wanted to
create a generic user account that could login via the web and view a
particular queue w/o being able to create a ticket. Not looking for the
self service option, but for a privileged user to view a particular queue.
This account would be used by the regular staff to view the queue and see if
their particular ticket has been worked on or view the other queue
submission (IT transparency-YAY L).
I know that in order to allow tickets to be created the CreateTicket
permission has to be given to Everyone. Like most permission schemes, is
there a permission override option for everyone where I could explicitly
state that a particular doesn’t have the right to create a ticket, but
everyone else does?
So far everything else works, but I’ve been trying to figure out a variety
of ways to do this, but keep coming up short.
Thanks in advance.