View all open tickets

I have a new RT system I am now configuring.

What properties do I set so a manager (group) can view ALL open Tickets
in a queue, regardless of who owns them? Right now I see “unowned” and
"I own" in my “Home” “at a glance” view.

/mike

You need to do this from the Tickets section and do a search for all
open tickets…From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dwyer,
Mike # ATLANTA
Sent: Tuesday, June 21, 2005 3:54 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] view all open tickets

I have a new RT system I am now configuring.

What properties do I set so a manager (group) can view ALL open Tickets
in a queue, regardless of who owns them? Right now I see “unowned” and
"I own" in my “Home” “at a glance” view.

/mike

You need to do this from the Tickets section and do a search for all
open tickets…

That, or click on the queue names on the home page. That works just fine
on both of the RT instances I’ve spent much time with (RT2 & RT3.0.9);
I’d assume this behavior hasn’t changed in newer versions…

Chris Devers

I have made an Element to include on everyone’s ‘Home’ page that lists all tickets with a status of open, new or stalled. We have a small tech support group that uses this, but it helps us keep track of open issues. I wouldnt know how to make only one user see it, but if you want what I have let me know. I just modified the MyTickets Element to show every open ticket.

Dave Kettmann
NetLogic
314-266-4000-----Original Message-----
From: Dwyer, Mike # ATLANTA [mailto:Mike.Dwyer@globalpay.com]
Sent: Tuesday, June 21, 2005 2:54 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] view all open tickets

I have a new RT system I am now configuring.

What properties do I set so a manager (group) can view ALL open Tickets in a queue, regardless of who owns them? Right now I see “unowned” and “I own” in my “Home” “at a glance” view.

/mike