View agent attached file/image in a reply/comment

Hi list,

I noticed that when a reply is made on a ticket by one of our agents,
and there’s an attachement i can’t view this. For example when someone
sends a screenshot of something, i can see the file is attached when
downloading the it with headers , but is there a way to view the
attachment (image, etc) inside RT ?

thanx

Greets

Mayk Backus

Add these options to your RT_SiteConfig.pm:

HTML Attachments

Set($TrustHTMLAttachments, 1);
Set($PreferRichText, 1);

– BartOp 1 februari 2012 12:07 schreef Mayk Backus backus@nlcom.nl het volgende:

Hi list,

I noticed that when a reply is made on a ticket by one of our agents,
and there’s an attachement i can’t view this. For example when someone
sends a screenshot of something, i can see the file is attached when
downloading the it with headers , but is there a way to view the
attachment (image, etc) inside RT ?

thanx

Greets

Mayk Backus


RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

Add these options to your RT_SiteConfig.pm:

 # ---
 # HTML Attachments
 # ---

This is the config that will do what he wants

 Set($PreferRichText, 1);

This one means that when you click Download on an HTML attachment, we
don’t disable the javascript. It’s important to read and understand the
docs for it. This also makes no difference to the inline history
display of RT.

 Set($TrustHTMLAttachments, 1);

Often you need PreferRichText + MaxAllowedInline. Rarely do you need
TrustHTMLAttachments.

-kevin