Very simple (and possibly dumb) question, correspondence subject

RT Users
1

Subject line on emails to everyone contains the FQDN + ticket number +
ticket subject. I’d like to change that to RT-PS + ticket number + ticket
subject. I’ve looked in my “spare time” but I haven’t been able to find a
setting or config file. It looks like it may need to be scripted to strip
off what I do not want on send, is that correct? Sorry if this is covered in
some very obvious manual.

Thanks,
-TM

2

Tim Mitchell wrote:

Subject line on emails to everyone contains the FQDN + ticket number + ticket
subject.
I doubt in FQDN. AFAIK text before ticket number in subject is set per queue in
“Subject Tag” input field. In case when “Subject Tag” is empty, the text is
being got from $rtname variable in RT_SiteConfig.pm

I’d like to change that to RT-PS + ticket number + ticket subject.
I don’t know what is RT-PS. Please, clarify.

Agnislav Onufrijchuk
PortaOne, Inc., RT Developer
Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670

Meet us at ITEXPO West 2009
September 2-3, Booth 427
Los Angeles Convention Center

3

Agnislav Onufrijchuk wrote:

Tim Mitchell wrote:

Subject line on emails to everyone contains the FQDN + ticket number + ticket
subject.
I doubt in FQDN. AFAIK text before ticket number in subject is set per queue in
“Subject Tag” input field. In case when “Subject Tag” is empty, the text is
being got from $rtname variable in RT_SiteConfig.pm

I’d like to change that to RT-PS + ticket number + ticket subject.
I don’t know what is RT-PS. Please, clarify.

“RT-PS” instead of the FQDN (ie. $rtname = “RT-PS”:wink: I’d guess having
been down the no-FQDN route with a customer.

\||/
Rod

4

Thanks that worked perfectly!
-TMOn Wed, Jul 8, 2009 at 7:21 AM, Roderick A. Anderson < raanders@cyber-office.net> wrote:

Agnislav Onufrijchuk wrote:

Tim Mitchell wrote:

Subject line on emails to everyone contains the FQDN + ticket number +
ticket
subject.
I doubt in FQDN. AFAIK text before ticket number in subject is set per
queue in
“Subject Tag” input field. In case when “Subject Tag” is empty, the text
is
being got from $rtname variable in RT_SiteConfig.pm

I’d like to change that to RT-PS + ticket number + ticket subject.
I don’t know what is RT-PS. Please, clarify.

“RT-PS” instead of the FQDN (ie. $rtname = “RT-PS”:wink: I’d guess having
been down the no-FQDN route with a customer.

\||/
Rod

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Thanks,
-TM

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  • Max K., Age 11