/usr/lib/rt stuff (Owen B. Mehegan)

Message: 7
From: “Owen B. Mehegan” omehegan@perseus.com
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] /usr/lib/rt stuff
Date: Tue, 19 Nov 2002 11:01:51 -0500

Those were the instructions I tried to follow previously, specifically the
ones that refer to installing on Debian, but I seemed to get nowhere on that
front. I think I’m pretty close to getting RT working by using the Debian
package, if I can just resolve this error with “insertdata:”

DBI->connect(dbname=rt;host=localhost) failed: FATAL 1: IDENT
authentication failed for user “www-data” at
/usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 117
Connect Failed FATAL 1: IDENT authentication failed for user "www-data"
at tools/insertdata line 27

Owen, what setup are you now using? Are you still on mysql or are you
pgsql? What version(If I missed this in an earlier mail, sorry)? Does
your user have privileges? Are you sure? If you are still on mysql can I
recommend www.mysql.com/doc/EN? If pg try http://techdocs.postgresql.org.

Ron Alexander
ralexander@musiciansfriend.com

I am currently trying to get RT working using the request-tracker,
postgresql, and apache packages from Debian. Following the instructions from
the README.Debian file leads me to the error I listed below. Jesse has
suggested that I change PG to use password instead of ident for
authentication, so I changed my pg_hba.conf to show:

local all password sameuser
host all 127.0.0.1 255.0.0.0 password sameuser
host all 0.0.0.0 0.0.0.0 reject

And then I restarted PG. Now if I try to add or drop a user in PG, it
prompts me for a password, and I have no idea what that should be; I’ve been
using one password across the board on this system, and neither that or null
will work in this prompt. If I run the insertdata script, it gives me this:

DBI->connect(dbname=rt;host=localhost) failed: FATAL 1: Password
authentication failed for user “www-data” at
/usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 117
Connect Failed FATAL 1: Password authentication failed for user "www-data"
at tools/insertdata line 27

Best regards,

Owen B. Mehegan
MIS Manager, Perseus Development Corp.
Landline: (781) 848-8100 x263
Mobile: (617) 285-1701
SurveySolutions for the Web: Winner of the PC Magazine Editors’ Choice
AwardFrom: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com]On
Behalf Of Ron Alexander
Sent: Tuesday, November 19, 2002 1:26 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] RE: /usr/lib/rt stuff (Owen B. Mehegan)

Message: 7
From: “Owen B. Mehegan” omehegan@perseus.com
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] /usr/lib/rt stuff
Date: Tue, 19 Nov 2002 11:01:51 -0500

Those were the instructions I tried to follow previously, specifically the
ones that refer to installing on Debian, but I seemed to get nowhere on
that
front. I think I’m pretty close to getting RT working by using the Debian
package, if I can just resolve this error with “insertdata:”

DBI->connect(dbname=rt;host=localhost) failed: FATAL 1: IDENT
authentication failed for user “www-data” at
/usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 117
Connect Failed FATAL 1: IDENT authentication failed for user "www-data"
at tools/insertdata line 27

Owen, what setup are you now using? Are you still on mysql or are you
pgsql? What version(If I missed this in an earlier mail, sorry)? Does your
user have privileges? Are you sure? If you are still on mysql can I
recommend www.mysql.com/doc/EN? If pg try http://techdocs.postgresql.org.

Ron Alexander
ralexander@musiciansfriend.com