Using with exchange 2000

if im runnging a exchnage 2lk server how can i get the email from the
exchange server to my linux box to inject the email into a ticket?

Spiv007,

I am using Exchange 2k3 here, I have RT sending email out through my
smtp server, however I don’t have the other way flowing. Would be
interested to hear/read when you get it to work.

Jonathan Jesse
Network+, Linux+, A+
MCSA
Network Specialist
Founders Trust Personal Bank

This page and any accompanying documents contain confidential
information intended for a specific individual and purpose. If you are
not the intended recipient, you are hereby notified that any disclosure,
copying, distribution, or use of the information contained herein
(including any reliance thereon) is strictly prohibited. If you
received this transmission in error, please immediately contact the
sender and destroy the material in its entirety, whether in electronic
or hard copy format.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of spiv007
Sent: Tuesday, May 10, 2005 3:31 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] using with exchange 2000

if im runnging a exchnage 2lk server how can i get the email from the
exchange server to my linux box to inject the email into a ticket?
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

I have an “contact” set up in my MS Exchange organization to send mail
destined to “*@helpdesk.domain.com” to my RT server; the rt server reads the
"to" address and processes it into the correct queue. And the queue has the
reply address "helpdesk@helpdesk.domain.com".

If I send a message to helpdesk@helpdesk.domain.com MS exchange forwards it
to helpdesk.domain.com; on the RT server I have this in my aliases file:
helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue HelpDesk --action
correspond --url http://helpdesk.domain.com/helpdesk"
I have a similar entry in my aliases file for each of my queues.

Perfection is just a word I use occasionally with mustard.

Atom Powers
Systems Administrator
Pyramid Breweries Inc.
206.682.8322 x251-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jonathan Jesse
Sent: Tuesday, May 10, 2005 12:34 PM
To: spiv007; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] using with exchange 2000

Spiv007,

I am using Exchange 2k3 here, I have RT sending email out through my smtp
server, however I don’t have the other way flowing. Would be interested to
hear/read when you get it to work.

Jonathan Jesse
Network+, Linux+, A+
MCSA
Network Specialist
Founders Trust Personal Bank

This page and any accompanying documents contain confidential information
intended for a specific individual and purpose. If you are not the intended
recipient, you are hereby notified that any disclosure, copying,
distribution, or use of the information contained herein (including any
reliance thereon) is strictly prohibited. If you received this transmission
in error, please immediately contact the sender and destroy the material in
its entirety, whether in electronic or hard copy format.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of spiv007
Sent: Tuesday, May 10, 2005 3:31 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] using with exchange 2000

if im runnging a exchnage 2lk server how can i get the email from the
exchange server to my linux box to inject the email into a ticket?
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Right, im look for a way to go both waysOn 5/10/05, Jonathan Jesse jjesse@ftpb.com wrote:

Spiv007,

I am using Exchange 2k3 here, I have RT sending email out through my
smtp server, however I don’t have the other way flowing. Would be
interested to hear/read when you get it to work.

Jonathan Jesse
Network+, Linux+, A+
MCSA
Network Specialist
Founders Trust Personal Bank

This page and any accompanying documents contain confidential
information intended for a specific individual and purpose. If you are
not the intended recipient, you are hereby notified that any disclosure,
copying, distribution, or use of the information contained herein
(including any reliance thereon) is strictly prohibited. If you
received this transmission in error, please immediately contact the
sender and destroy the material in its entirety, whether in electronic
or hard copy format.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of spiv007
Sent: Tuesday, May 10, 2005 3:31 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] using with exchange 2000

if im runnging a exchnage 2lk server how can i get the email from the
exchange server to my linux box to inject the email into a ticket?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

We do the same thing, but rt.domain.com (our equivilent to your
helpdesk.domain.com) has an MX record pointing directly at the RT server,
which runs sendmail. This allows the general Internet to send email to
queuename@rt.ddomain.com without having to hop through our Exchange server.

We then have backup MX records for rt.domain.com, and those hosts are
configured to queue up mail in the event the RT server is down (upgrading,
maintenance, etc).

On RT we run things through SpamAssassin first, because we were getting a lot
of spam in our public queues.

-jdOn Tue, 10 May 2005, Atom Powers wrote:

I have an “contact” set up in my MS Exchange organization to send mail
destined to “*@helpdesk.domain.com” to my RT server; the rt server reads the
"to" address and processes it into the correct queue. And the queue has the
reply address "helpdesk@helpdesk.domain.com".

If I send a message to helpdesk@helpdesk.domain.com MS exchange forwards it
to helpdesk.domain.com; on the RT server I have this in my aliases file:
helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue HelpDesk --action
correspond --url http://helpdesk.domain.com/helpdesk"
I have a similar entry in my aliases file for each of my queues.


Perfection is just a word I use occasionally with mustard.

Atom Powers
Systems Administrator
Pyramid Breweries Inc.
206.682.8322 x251
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jonathan Jesse
Sent: Tuesday, May 10, 2005 12:34 PM
To: spiv007; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] using with exchange 2000

Spiv007,

I am using Exchange 2k3 here, I have RT sending email out through my smtp
server, however I don’t have the other way flowing. Would be interested to
hear/read when you get it to work.

Jonathan Jesse
Network+, Linux+, A+
MCSA
Network Specialist
Founders Trust Personal Bank

This page and any accompanying documents contain confidential information
intended for a specific individual and purpose. If you are not the intended
recipient, you are hereby notified that any disclosure, copying,
distribution, or use of the information contained herein (including any
reliance thereon) is strictly prohibited. If you received this transmission
in error, please immediately contact the sender and destroy the material in
its entirety, whether in electronic or hard copy format.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of spiv007
Sent: Tuesday, May 10, 2005 3:31 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] using with exchange 2000

if im runnging a exchnage 2lk server how can i get the email from the
exchange server to my linux box to inject the email into a ticket?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Hi Jonathan,

The technique referred to by Atom is known as a mail enabled contact
within exchange.
More details at http://support.microsoft.com/?kbid=281926.

This may be of interest to you once your incoming mail is sorted.

We’re using this technique to make RT queues appear in the exchange
global address list.

Regards, Ian.
Ian Norton
Mail & Systems Support
University of Lancaster-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Atom
Powers
Sent: 10 May 2005 20:40
To: Jonathan Jesse; spiv007; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] using with exchange 2000

I have an “contact” set up in my MS Exchange organization to send mail
destined to “*@helpdesk.domain.com” to my RT server; the rt server reads
the “to” address and processes it into the correct queue. And the queue
has the reply address "helpdesk@helpdesk.domain.com".

If I send a message to helpdesk@helpdesk.domain.com MS exchange forwards
it to helpdesk.domain.com; on the RT server I have this in my aliases
file:
helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue HelpDesk --action
correspond --url http://helpdesk.domain.com/helpdesk"
I have a similar entry in my aliases file for each of my queues.

Perfection is just a word I use occasionally with mustard.

Atom Powers
Systems Administrator
Pyramid Breweries Inc.
206.682.8322 x251
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jonathan
Jesse
Sent: Tuesday, May 10, 2005 12:34 PM
To: spiv007; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] using with exchange 2000

Spiv007,

I am using Exchange 2k3 here, I have RT sending email out through my
smtp server, however I don’t have the other way flowing. Would be
interested to hear/read when you get it to work.

Jonathan Jesse
Network+, Linux+, A+
MCSA
Network Specialist
Founders Trust Personal Bank

This page and any accompanying documents contain confidential
information intended for a specific individual and purpose. If you are
not the intended recipient, you are hereby notified that any disclosure,
copying, distribution, or use of the information contained herein
(including any reliance thereon) is strictly prohibited. If you
received this transmission in error, please immediately contact the
sender and destroy the material in its entirety, whether in electronic
or hard copy format.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of spiv007
Sent: Tuesday, May 10, 2005 3:31 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] using with exchange 2000

if im runnging a exchnage 2lk server how can i get the email from the
exchange server to my linux box to inject the email into a ticket?
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Do I have to change my mail config? This is the first time I have setup
mail on a linux box so I’m very new at it. Currently exim4 is running
and is bouncing email off my Exchange server’s smtp server. Do I need
to install a different mail program? Is there a site that can help me
configure this properly?On Wed, 2005-05-11 at 10:45 +0100, Norton, Ian wrote:

Hi Jonathan,

The technique referred to by Atom is known as a mail enabled contact
within exchange.
More details at http://support.microsoft.com/?kbid=281926.

This may be of interest to you once your incoming mail is sorted.

We’re using this technique to make RT queues appear in the exchange
global address list.

Regards, Ian.

Ian Norton
Mail & Systems Support
University of Lancaster

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Atom
Powers
Sent: 10 May 2005 20:40
To: Jonathan Jesse; spiv007; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] using with exchange 2000

I have an “contact” set up in my MS Exchange organization to send mail
destined to “*@helpdesk.domain.com” to my RT server; the rt server reads
the “to” address and processes it into the correct queue. And the queue
has the reply address "helpdesk@helpdesk.domain.com".

If I send a message to helpdesk@helpdesk.domain.com MS exchange forwards
it to helpdesk.domain.com; on the RT server I have this in my aliases
file:
helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue HelpDesk --action
correspond --url http://helpdesk.domain.com/helpdesk"
I have a similar entry in my aliases file for each of my queues.


Perfection is just a word I use occasionally with mustard.

Atom Powers
Systems Administrator
Pyramid Breweries Inc.
206.682.8322 x251
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jonathan
Jesse
Sent: Tuesday, May 10, 2005 12:34 PM
To: spiv007; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] using with exchange 2000

Spiv007,

I am using Exchange 2k3 here, I have RT sending email out through my
smtp server, however I don’t have the other way flowing. Would be
interested to hear/read when you get it to work.

Jonathan Jesse
Network+, Linux+, A+
MCSA
Network Specialist
Founders Trust Personal Bank

This page and any accompanying documents contain confidential
information intended for a specific individual and purpose. If you are
not the intended recipient, you are hereby notified that any disclosure,
copying, distribution, or use of the information contained herein
(including any reliance thereon) is strictly prohibited. If you
received this transmission in error, please immediately contact the
sender and destroy the material in its entirety, whether in electronic
or hard copy format.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of spiv007
Sent: Tuesday, May 10, 2005 3:31 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] using with exchange 2000

if im runnging a exchnage 2lk server how can i get the email from the
exchange server to my linux box to inject the email into a ticket?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Hi Jesse,

I’ll be happy to help with the exim setup - it’s fairly simple.
We’re using exim both on our main mail hubs and on our RT system.
We have exchange sitting on our internal network behind the exim
systems.

Our rt addresses are relayed through the front systems and are then
delivered to the
box running RT. We’re using a separate alias file to drive the RT
addresses so that
it can be auto generated without affecting anything else.

Our RT exim configure file contains the following router definition:

rt_aliases:
driver = redirect
allow_defer
allow_fail
data = ${lookup{$local_part}lsearch{TABLES/aliases.rt}}
file_transport = address_file
pipe_transport = address_pipe
retry_use_local_part

It’s just a copy of the system_aliases router with a different filename.

We’re generating the alias file using the following script:

http://www.lancs.ac.uk/~norton/dev/rt/rt-aliases

The exchange bits will only be useful to you once you have everything up
and running.

Hope that helps you.

Regards, Ian.From: Jonathan Jesse [mailto:jjesse@ftpb.com]
Sent: 12 May 2005 19:22
To: Norton, Ian
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] using with exchange 2000

Do I have to change my mail config? This is the first time I have setup
mail on a linux box so I’m very new at it. Currently exim4 is running
and is bouncing email off my Exchange server’s smtp server. Do I need
to install a different mail program? Is there a site that can help me
configure this properly?