I took the command line tool from bin/rt of the rt-3.8.15 download from
bestpractical’s website which is the same version used on the server. The
full URL of the rt installation does not include a path in the URL since
it’s installed in the root (/) of that site. It is however using https and
not http. I’ve tried adding a trailing / to the server specified and
without in the .rtrc file.
Using that commandline tool and with my credentials and server configured
in .rtrc I get an error message after approximately 1 minute:
$ time rt ls -o -Created -t ticket “Queue = ‘General’ AND Status !=
‘resolved’ AND Created < ‘1 hours ago’” -f
rt: Server error: Not Allowed (405)
When using the Web UI I’m granted rights and have no issues. Per the
information at http://requesttracker.wikia.com/wiki/CLI I’ve tried setting
the RTDEBUG env variable to a value of “1” hoping to get more detail than
the output above. Can anyone tell me what I might try next to figure out
why it’s not working as expected?
Thanks for reading!
Landon Stewart LandonStewart@Gmail.com