Using RT with external mail provider

Hi, I´m a newbie in RT.

Before start using it, I would like to know if is possible use RT in my intranet setting it to open tickets using my external mail provider.

To be clear:

  • My e-mails are out of my hands. They are in a external provider (like Gmail);
  • I would like to do that:
    User send a message to rt@my-external-email.com
    RT need authenticate in my external email and get messages there
    If exist messages, them open a ticket and send a message to user (your ticket # is 12345)

Regards,
Renato S. Yamane

Hi,

if your mail provider has pop3 or imap available and you are installing RT
on a Linux OS, you could use fetchmail to pickup the e-mail. Through the
mail gate from RT the email will create a ticket. Postfix/Sendmail could be
used to deliver the email back to user (your ticket# is 12345)

RobertOn Tue, Feb 9, 2010 at 4:27 PM, Renato S. Yamane yamane@diamondcut.com.brwrote:

Hi, I´m a newbie in RT.

Before start using it, I would like to know if is possible use RT in my
intranet setting it to open tickets using my external mail provider.

To be clear:

  • My e-mails are out of my hands. They are in a external provider (like
    Gmail);
  • I would like to do that:
    User send a message to rt@my-external-email.com
    RT need authenticate in my external email and get messages there
    If exist messages, them open a ticket and send a message to user
    (your ticket # is 12345)

Regards,
Renato S. Yamane


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