if your mail provider has pop3 or imap available and you are installing RT
on a Linux OS, you could use fetchmail to pickup the e-mail. Through the
mail gate from RT the email will create a ticket. Postfix/Sendmail could be
used to deliver the email back to user (your ticket# is 12345)
RobertOn Tue, Feb 9, 2010 at 4:27 PM, Renato S. Yamane email@example.com:
Hi, I´m a newbie in RT.
Before start using it, I would like to know if is possible use RT in my
intranet setting it to open tickets using my external mail provider.
To be clear:
- My e-mails are out of my hands. They are in a external provider (like
- I would like to do that:
User send a message to firstname.lastname@example.org
RT need authenticate in my external email and get messages there
If exist messages, them open a ticket and send a message to user
(your ticket # is 12345)
Renato S. Yamane
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