First time I’m post a message on this mailing-list.
I’m sysadmin, I’m never use any ticket managing system, (so I never use RT
I’m using/managing Linux/*BSD system during > 10 years, but I’m not a
programmer, that’s mean I’m not perl-guru.
I would like to known if with RT I can :
managing all tickets with email (exclude editing ticket), but submit a ticket, create a new ticket, close ticket, assign to someone a ticket, re-assign a ticket. make some knowlegde database
I have the RT Essential book, and I think everything is possible with RT,
but my question is ï¿½everything is possibleï¿½…for who ?
Can I do those thing without write many perl scripts ?
NB:Sorry for my english
SIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Heure local/Local time:
Ven 11 jul 2008 15:07:19 CEST