I’m trying to learn how to use the ‘rt’ CLI in 3.2.1, to see how I must
modify my perl scripts written for 2.0.15. Most of the CLI seems to be
documented well, but I can’t figure out how to add a comment to a ticket.
In particular, I’d like to do the equivalent of the following that I have
in my perl scripts that talk to 2.0.15:
rt --id=nnnnn --comment --noedit --source ‘filename’
where ‘filename’ is a temporary file I create in my script with content I
want to add to the ticket.
I’ve been trying ‘rt edit’, but it seems all it lets me do is add or
change fields like ‘Subject’, etc. What I want to do is add actual text
as a new comment in a ticket.
I’d also like to know how to do an interactive edit of the contents of a
ticket, which I do now with 2.0.15 like this:
rt --id=nnnnn --show
[I’m looking at the CLI because I haven’t been able to get enough information to learn how to use the API. The documentation is not there and the source is not a good way to learn the basics about the perl object interface to RT. (For example, how to call functions like ticket create, ticket update, etc.). So, at least I figure I should be able to continue using the CLI, once I clarify some things about the way it works in 3.2.1].
Thanks.
Mike
Mike Friedman System and Network Security
mikef@ack.Berkeley.EDU 2484 Shattuck Avenue
1-510-642-1410 University of California at Berkeley
http://ack.Berkeley.EDU/~mikef http://security.berkeley.edu