Hello
I am trying to change so when one of you support people respond to a ticket,
so in the email instead of
Real Name via RT
I would like
NicK Name via RT
i looked in the “Default transaction template”. It does not appear that it
is in there
Can some one please point me into the right direction.
BTW, is there a searchable archive of these emails? If found one archive but
they were not searchable
Thanks
randy