Using LookupExternalUserInfo

Enrique_Iglesias_Rod · October 18, 2003, 6:40pm

Hi there.

I’m trying to activate the ‘SenderMustExistInExternalDatabase’ feature w/o
success.

In RT_SiteConfig.pm I have…
Set($SenderMustExistInExternalDatabase , 1);
sub LookupExternalUserInfo {
my $self = shift;
my $EmailAddress = shift;
my $RealName = shift;

my $FoundInExternalDatabase = 0;
my %params;

#Name is the RT username you want to use for this user.
$params{‘Name’} = $EmailAddress;
$params{‘EmailAddress’} = $EmailAddress;
$params{‘RealName’} = $RealName;
return ($FoundInExternalDatabase, %params);
}

(note that for testing purposes I always want to deny permission to create
users).

But RT keeps creating new users from new e-mail ticket requests.

What I am missing?

Greetings.
Enrique Iglesias Rodriguez

Senoner_Samuel · October 20, 2003, 8:46am

I planned to look at this feature in some weeks. It is not implemented
in a correct way yet.
Also earlier.
Can you tell me how you activated the lookup for external infos?

Samuel-----Original Message-----
From: Enrique Iglesias Rodriguez [mailto:enrique@kaos.es]
Sent: Saturday,18 October,2003 20:40
To: rt-users@fsck.com

Hi there.

I’m trying to activate the ‘SenderMustExistInExternalDatabase’ feature
w/o success.

In RT_SiteConfig.pm I have…
Set($SenderMustExistInExternalDatabase , 1); sub LookupExternalUserInfo
{
my $self = shift;
my $EmailAddress = shift;
my $RealName = shift;

my $FoundInExternalDatabase = 0;
my %params;

#Name is the RT username you want to use for this user.
$params{‘Name’} = $EmailAddress;
$params{‘EmailAddress’} = $EmailAddress;
$params{‘RealName’} = $RealName;
return ($FoundInExternalDatabase, %params); }

(note that for testing purposes I always want to deny permission to
create users).

But RT keeps creating new users from new e-mail ticket requests.

What I am missing?

Greetings.
Enrique Iglesias Rodriguez

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Enrique_Iglesias_Rod · October 20, 2003, 9:14am

I planned to look at this feature in some weeks. It is not implemented
in a correct way yet.
Also earlier.
Can you tell me how you activated the lookup for external infos?

I didn’t. I planned to get the external data into LookupExternalUserInfo() but
I need to get this feature running before that.
Enrique Iglesias Rodriguez

Enrique_Iglesias_Rod · October 20, 2003, 9:32am

BTW… in the case this feature were implemented… should be RT_SiteConfig.pm
I wrote the correct place to define the LookupExternalUserInfo function?

I can try to patch it.
Enrique Iglesias Rodriguez

Jesse_Vincent · October 20, 2003, 3:26pm

Hi there.

I’m trying to activate the ‘SenderMustExistInExternalDatabase’ feature w/o
success.

In RT_SiteConfig.pm I have…
Set($SenderMustExistInExternalDatabase , 1);
sub LookupExternalUserInfo {

In RT2, you dropped subroutines into the configuration file. in RT3, you
use a _Local file to overried the system subroutine that does the same
thing.
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Enrique_Iglesias_Rod · October 21, 2003, 9:27am

In RT2, you dropped subroutines into the configuration file. in RT3, you
use a _Local file to overried the system subroutine that does the same
thing.

I see.

Anyway, no matter where I change that… in fact, I edited EmailParser.pm to
deny the creation of new users at all w/o success:

747c747
< my $FoundInExternalDatabase = 1;

my $FoundInExternalDatabase = 0;
751,753c751,753
< $params{‘Name’} = $EmailAddress;
< $params{‘EmailAddress’} = $EmailAddress;
< $params{‘RealName’} = $RealName;
$params{‘Name’} = ‘’;
$params{‘EmailAddress’} = ‘’;
$params{‘RealName’} = ‘’;

And RT keeps creating a new user and the corresponding ticket on new e-mail
requests.

Enrique Iglesias Rodriguez

Senoner_Samuel · October 22, 2003, 8:10am

The creation of tickets by mail is limited in
Interface/Email/Auth/Mail.pm or something like that.
If you want that only existing users can submit tickets by mail you just
need to insert somewhere in the middle, before it says that it is going
to check it can create a new user.
But I think I posted something some time ago.

SamuelFrom: Enrique Iglesias Rodriguez [mailto:enrique@kaos.es]
Sent: Tuesday,21 October,2003 11:28
To: Jesse Vincent
Cc: rt-users@fsck.com

In RT2, you dropped subroutines into the configuration file. in RT3,
you use a _Local file to overried the system subroutine that does the
same thing.