I’m terribly sorry if this is a very trivial question.
I’d like to set up permissions for a user such that he is only able to see
tickets that he created, so I suppose, tickets for which he is the
Requestor. I granted the user ShowTicket and CreateTicket rights for the
queue in question, but without SeeQueue, he was unable to even create a new
ticket since he was unable to see the queue (the drop down list of queues
just came up empty). If I give the user SeeQueue rights, then he can see
all tickets in that queue. What am I missing?
Thanks a bunch,