Hi all -
Running RT 3.8.8 on Ubuntu 9.10 – recently upgraded from 3.8.7.
In 3.8.7 I had the AutogeneratedPassword working for new users who submitted
tickets via E-mail (link below)
http://wiki.bestpractical.com/view/AutogeneratedPassword
but now in 3.8.8 it no longer works. In /var/log/messages I see the
following error when a new user submits a ticket via e-mail:
*Jun 18 08:54:17 help RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo
returning Comments: Autocreated on ticket submission, Disabled: 0,
EmailAddress: jen@carthage.edu, Name: jen@carthage.edu, Password: ,
Privileged: 0, RealName: Jen McGrath
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
Jun 18 08:54:18 help RT: Couldn’t load user ‘jen@carthage.edu’.giving up
(/opt/rt3/bin/…/lib/RT/Interface/Email.pm:947)
I’m not sure what I’m missing or what got screwed up with the upgrade –
hopefully it’s something easy.
Anybody have any ideas?
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu