Hi All!
I create a user named “jimmo”. I then click "configuration-> users->select
users. I have a list of “Privileged users” but this user does not appear.
Digging through the documentation I discovered that that “Privileged users”
means that the person is not only allowed to create tickets but actually use
the product. It seems that the only way to get access to a non-priviledged
user is to search for it. When I try to search without any criterial, I get
the list of “Privileged users”. Is there any way to get a list of all users?
When assigning group membership, the only way you can do it is through the
group. That is, if you have 10 groups and you create a new employee
(“Privileged user”) you must go through all 10 group individually to assign
this user to all of the groups. Is that correct?
Is there any way of assigning “all rights” on a particular queue to a specific
group? Is there any way of assigning “blocks” of rights (other than selecting
them individually) For example, it does not seem logically to me that
someone can be the owner of call without being able to modify it. So I would
like to be able to allow a user to assign a block like “administer ticket”,
which would allow me to do thing to the ticket.
I assigned a ticket to a particular user and now want to assign it to a
different user. However, I get the message “You can only reassign tickets
that you own or that are unowned.” This is assigned to the queue Network and
members of the Network group have rights to Steal and Take the ticket. In
fact, the group has all rights to the queue. I am doing this as the root
user, so my assumption would be that by default this user has the right to do
everything. In any event, the root user has all rights to this queue. I have
tried to assign the ticket to both root and a different user with the same
results.
I googled on this error and found many others with the same problem (mostly
older version). One refences pointed me to the TicketOwnershipPermissions
page on the RTWiki. Reading through the page seems to indicate that I should
be able to re-assign the call, but still I cannot.
When I click on either “Tickets”, “New Query” or “Query Builder”, I am brought
to what appears to be the exact same screen. This does not seem logical to
me. Why would there be three links, one right after the other that brings you
to the same screen?
Regards,
Jim Mohr
“Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what others
think you are.” – John Wooden
Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info
NOTE: All messages sent to me in response to my posts to newsgroups, forums
or mailing-lists are subject to reposting.