Username and password for first time login

RT Users
1

Hi all,

I cant login to the RT, it is written username or password is
incorrect. I tried to login using the default, which is:
username: root
password: password
Another one that I tried is:
username: rt_user
password: rt_pass
Besides that, I have seen suggestion of changing password, using:
/var/lib/rt2/bin # ./rtadmin --help --user root --password fooBAR
But I cant find “rtadmin” in the bin directory.
Can you suggest me what is the solution to this, or may I know which
file that I can change to enable my login?
FYI, I am using RT3.0.6. Please assist.

Thanks,
Budi

2

Hi all,

I cant login to the RT, it is written username or password is
incorrect. I tried to login using the default, which is:
username: root
password: password
Another one that I tried is:
username: rt_user
password: rt_pass
Besides that, I have seen suggestion of changing password, using:
/var/lib/rt2/bin # ./rtadmin --help --user root --password fooBAR
But I cant find “rtadmin” in the bin directory.
Can you suggest me what is the solution to this, or may I know which
file that I can change to enable my login?
FYI, I am using RT3.0.6. Please assist.

Thanks,
Budi

3

Hi,

Can somebody please enlighten me.
I cant login to the RT, it is written username or password is
incorrect. I tried to login using the default, which is:
username: root
password: password
Another one that I tried is:
username: rt_user
password: rt_pass
Besides that, I have seen suggestion of changing password, using:
/var/lib/rt2/bin # ./rtadmin --help --user root --password fooBAR
But I cant find “rtadmin” in the bin directory.
Can you suggest me what is the solution to this, or may I know which
file that I can change to enable my login?
FYI, I am using RT3.0.6. Please assist.

Thanks,
Budi

4

Budianto Goenawarman wrote:

I cant login to the RT, it is written username or password is
incorrect. I tried to login using the default, which is:
username: root
password: password

That should work. Is there anything interesting in your logs?
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

5

Hi Phil,

Thanks for the reply. The log file in RT3.0.6/var/log is:

[warning]: Your component path
(/www/budi/RT/RT3.0.6/share/html/NoAuth/images/favicon.png) matches a
real file on disk
(/www/budi/RT/RT3.0.6/share/html/NoAuth/images/favicon.png). Have you
read about the component root in the Administrator’s Manual
(HTML::Mason::Admin)? at
/usr/local/lib/perl5/site_perl/5.8.2/HTML/Mason/Resolver/File.pm line 93.
(/www/budi/RT/RT3.0.6/lib/RT.pm:247)

The access log file in Apache:

[28/Nov/2003:11:33:43 +0800] “GET / HTTP/1.1” 200 2123
[28/Nov/2003:11:33:44 +0800] “GET /NoAuth/webrt.css HTTP/1.1” 200 2122
[28/Nov/2003:11:34:01 +0800] “POST /index.html HTTP/1.1” 200 2127
[28/Nov/2003:11:34:02 +0800] “GET /NoAuth/webrt.css HTTP/1.1” 200 6945

Do you know where I can locate the password stored? Or is there any way
that I can change the password?

Thanks a lot,
Budi

Phil Homewood wrote: