User Viewing Rights Questions

RT Users
1

I want people who work tickets to be able to get contact information for a
user right from RT. As such, I have filled in the phone numbers for a few
customers’ accounts in RT.

When I, as a normal “ticket working” user, click More information on
username… I see the user but no phone numbers are filled in. I don’t see
a Right name that jumps out at me to fill this role. What right do I need
to assign to my Staff group in order to view phone numbers?

RT 3.0.6

Thanks

-j

2

I asked the same question and Jesse already respond what you can do to
set some details public…
Search in the mailing list.
The subject was something around view user details or so…

Samuel-----Original Message-----
From: Jason A. Diegmueller [mailto:doogles@doogles.com]
Sent: Wednesday,15 October,2003 21:17
To: rt-users@lists.fsck.com

I want people who work tickets to be able to get contact information for
a user right from RT. As such, I have filled in the phone numbers for a
few customers’ accounts in RT.

When I, as a normal “ticket working” user, click More information on
username… I see the user but no phone numbers are filled in. I don’t
see a Right name that jumps out at me to fill this role. What right do
I need to assign to my Staff group in order to view phone numbers?

RT 3.0.6

Thanks

-j

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

3

It is in devel.

http://lists.fsck.com/pipermail/rt-devel/2003-September/004799.html

I haven’t tried it yet.
Can you tell me if how it works?

SamuelFrom: Jason A. Diegmueller [mailto:doogles@doogles.com]
Sent: Thursday,16 October,2003 15:45
To: Senoner Samuel

Senoner–

I found the following:
http://lists.fsck.com/pipermail/rt-users/2003-September/016803.html

But see no reply; can you direct me to a reply?

-j

I asked the same question and Jesse already respond what you can do to

set some details public…
Search in the mailing list.
The subject was something around view user details or so…

Samuel

-----Original Message-----
From: Jason A. Diegmueller [mailto:doogles@doogles.com]
Sent: Wednesday,15 October,2003 21:17
To: rt-users@lists.fsck.com

I want people who work tickets to be able to get contact information
for a user right from RT. As such, I have filled in the phone numbers

for a few customers’ accounts in RT.

When I, as a normal “ticket working” user, click More information on
username… I see the user but no phone numbers are filled in. I
don’t see a Right name that jumps out at me to fill this role. What
right do I need to assign to my Staff group in order to view phone
numbers?

RT 3.0.6

Thanks

-j

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm