User Selection (RT 3.0.1)

RT Users
1

Hi,

I’m a bit new to RT, but having RT’d the FM and indeed the FAQ, but can’t
see this mentioned.

I’m having trouble searching for users. When I go to Configuration → Users
→ Select a User, and type (for example) ‘dan’ into ‘User Id Contains’ I
get no results back. This happens whatever criteria I select, and whether
or not I check the ‘disabled users’ box. I have four privileged users, and
an unprivileged user.

My system is as follows:
RH9 (thanks to Harald Wagener’s research)
MySQL 4.0.12
FastCGI 2.4.0

I’d be grateful for some pointers as to where to start looking for a solution.

Many thanks,
Dan Fairs

d.fairs@cogtest.com
Daniel Fairs

2

Apologies for replying to my own email, but I should have mentioned that
searching from the People section of a ticket works fine. Seems to be
restricted to Select a User from Configuration.

Thanks,
Dan

At 11:52 14/05/2003 +0100, Dan Fairs wrote:

Hi,

I’m a bit new to RT, but having RT’d the FM and indeed the FAQ, but can’t
see this mentioned.

I’m having trouble searching for users. When I go to Configuration →
Users → Select a User, and type (for example) ‘dan’ into ‘User Id
Contains’ I get no results back. This happens whatever criteria I select,
and whether or not I check the ‘disabled users’ box. I have four
privileged users, and an unprivileged user.

My system is as follows:
RH9 (thanks to Harald Wagener’s research)
MySQL 4.0.12
FastCGI 2.4.0

I’d be grateful for some pointers as to where to start looking for a solution.

Many thanks,
Dan Fairs

–
d.fairs@cogtest.com
Daniel Fairs

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d.fairs@cogtest.com
Daniel Fairs