I’m a bit new to RT, but having RT’d the FM and indeed the FAQ, but can’t
see this mentioned.
I’m having trouble searching for users. When I go to Configuration -> Users
-> Select a User, and type (for example) ‘dan’ into ‘User Id Contains’ I
get no results back. This happens whatever criteria I select, and whether
or not I check the ‘disabled users’ box. I have four privileged users, and
an unprivileged user.
My system is as follows:
RH9 (thanks to Harald Wagener’s research)
I’d be grateful for some pointers as to where to start looking for a solution.