User rights for basic on dashboard

Hi I am having 3 issues in user permissions

  1.   When I try to create a ticket as minimum privileged
    

user on a queue I can see and select the “status” and the “owner” under Basics.
How can I hide this from selected users (requesters)
2. When the requester goes in to basic under
ticket, here too he can see this users list, can we disable this as well from a
selected users.
3. Is there any chance of we display closed issues
by queue on the dashboard
Thanks and Regards

Hi Can some one give me some reference at least :frowning:

Thanks and RegardsFrom: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Sent: Tuesday, 10 July 2012, 13:07
Subject: user rights for basic on dashboard

Hi I am having 3 issues in user permissions

  1.   When I try to create a ticket as minimum privileged
    

user on a queue I can see and select the “status” and the “owner” under Basics.
How can I hide this from selected users (requesters)
2. When the requester goes in to basic under
ticket, here too he can see this users list, can we disable this as well from a
selected users.
3. Is there any chance of we display closed issues
by queue on the dashboard
Thanks and Regards

Hi I am using RT 4 and I need to add new column that would show all resolved ticket count to “quick Search” and I could not find any place that would give me some step by step instruction how to do this

Can some one point me how do this

Thanks and Regards

Hi I am having 3 issues in user permissions

  1.   When I try to create a ticket as minimum privileged user on a queue
    

I can see and select the “status” and the “owner” under Basics. How can I
hide this from selected users (requesters)

By conditionally hiding this inputs in mason components. People would
still be able
to set them using arguments in URL, but it would require effort and knowledge.

  1.   When the requester goes in to basic under ticket, here too he can
    

see this users list, can we disable this as well from a selected users.

Again, hide code with conditions.

  1.   Is there any chance of we display closed issues by queue on the
    

dashboard

Not sure what you mean here.

Thanks and Regards

Best regards, Ruslan.

Hi I am using RT 4 and I need to add new column that would show all resolved
ticket count to “quick Search” and I could not find any place that would
give me some step by step instruction how to do this

Can some one point me how do this

I think only in code and I wouldn’t recommend it. Think twice. Do you
really need this number?

In RT4 “Quick search” is implemented in two components, layout is
slightly different. One
component limits statuses in SQL, another does not. With large
databases difference is 0.001s vs.
1s correspondingly. We have a branch that fixes this.

If you add resolved to the list then with each day quick search will
be slower. It’s not very cachable
as each user has his own result depending on his rights.

Thanks and Regards

Best regards, Ruslan.

Hi I am using RT 4 and I need to add new column that would show all resolved ticket count to “quick Search” and I could not find any place that would give me some step by step instruction how to do this

Can some one point me how do this

Thanks and Regards

Hi Asanka,

This is a really, really bad idea unless your ticket is expected
to be so low that a trouble ticket system is not really needed.
It will result in a basically unbounded slowdown of the main
RT screen over time. My two cents.

Cheers,
Ken

If you have the indexing set up (which I highly recommend because it’s crazy fast comparatively). Why not make a saved search (public or private) and attach it to a dashboard. If you need multiple ones per queue. You would need several. But you’d only have to make them once.

May not work for your needs, but it is a thought.On Jul 12, 2012, at 8:31 AM, “ktm@rice.edu” ktm@rice.edu wrote:

On Thu, Jul 12, 2012 at 12:26:09PM +0100, Asanka Gunasekera wrote:

Hi I am using RT 4 and I need to add new column that would show all resolved ticket count to “quick Search” and I could not find any place that would give me some step by step instruction how to do this

Can some one point me how do this

Thanks and Regards

Hi Asanka,

This is a really, really bad idea unless your ticket is expected
to be so low that a trouble ticket system is not really needed.
It will result in a basically unbounded slowdown of the main
RT screen over time. My two cents.

Cheers,
Ken