we have the 4.2.8 version of Request Tracker.
We search for the possibility to create an user with differents rights.
Indeed this user is an external provider.
There for we wish to only give him the right to see and modify only one file, or category.
We try to not give him admin right, or Priviligied right. But then we cannot see him in the interface.
We try to put him in a different group, but when we try to act on the right of the particular group or on the file’s right, we didn’t succeed.
Could you give us advise to realize this operation ?