User read only

Hi everyone!

I’m using version 3.4.2.
I need to define a user who has permission to see some queues but not
to create/modify/comment on tickets from them.
Any help?

Thanks in advance!

Leonardo.

Hi,

The only way to revoke these rights from Everyone and Priv/Unpriv
groups. Then grant them more precise.On Thu, Apr 14, 2011 at 10:11 PM, Leonardo Vidal vidal.martinez.leonardo@gmail.com wrote:

Hi everyone!

I’m using version 3.4.2.
I need to define a user who has permission to see some queues but not
to create/modify/comment on tickets from them.
Any help?

Thanks in advance!

Leonardo.

Best regards, Ruslan.