User privilleges: can not assign tickets to some users

RT Users
1

Hello all,

If I have a user who seemingly should be able to assign tickets to any
other user but can only assign them to some - what are the positive causes
of that? I have two such users, they seem to have configurations identical
to those of other users who can assign tickets to everyone - so I am a bit
puzzled.

Thanks in advance for any and all help.

Cheers,

Boris.

2

Permissions for the other users to ‘Own a Ticket’.On Tue, Feb 10, 2015 at 12:10 PM, Boris Epstein borepstein@gmail.com wrote:

Hello all,

If I have a user who seemingly should be able to assign tickets to any
other user but can only assign them to some - what are the positive causes
of that? I have two such users, they seem to have configurations identical
to those of other users who can assign tickets to everyone - so I am a bit
puzzled.

Thanks in advance for any and all help.

Cheers,

Boris.

3

Trev,

Thanks, this is a thought. However, those same users can indeed own those
same tickets - that does not seem to be a problem as long as somebody other
than the two users in question does the assigning. That is the part that
mystifies me.

Boris.On Tue, Feb 10, 2015 at 12:13 PM, Trev trevor@onepost.net wrote:

Permissions for the other users to ‘Own a Ticket’.

On Tue, Feb 10, 2015 at 12:10 PM, Boris Epstein borepstein@gmail.com wrote:

Hello all,

If I have a user who seemingly should be able to assign tickets to any
other user but can only assign them to some - what are the positive causes
of that? I have two such users, they seem to have configurations identical
to those of other users who can assign tickets to everyone - so I am a bit
puzzled.

Thanks in advance for any and all help.

Cheers,

Boris.

4

Check their group or explicit user rights vs rights perhaps applied to
everyone/privileged/unprivileged.

Are they a member of group(s) that have have different permission sets…On Tue, Feb 10, 2015 at 12:45 PM, Boris Epstein borepstein@gmail.com wrote:

Trev,

Thanks, this is a thought. However, those same users can indeed own those
same tickets - that does not seem to be a problem as long as somebody other
than the two users in question does the assigning. That is the part that
mystifies me.

Boris.

On Tue, Feb 10, 2015 at 12:13 PM, Trev trevor@onepost.net wrote:

Permissions for the other users to ‘Own a Ticket’.

On Tue, Feb 10, 2015 at 12:10 PM, Boris Epstein borepstein@gmail.com wrote:

Hello all,

If I have a user who seemingly should be able to assign tickets to any
other user but can only assign them to some - what are the positive causes
of that? I have two such users, they seem to have configurations identical
to those of other users who can assign tickets to everyone - so I am a bit
puzzled.

Thanks in advance for any and all help.

Cheers,

Boris.