User overview like Quick search Queue overview

Hi!

I’m searching for a way to get an overview over my support employees
(users with global right “OwnTicket”), looking like the Quick search
overview for queues.

So I can see the amount of new, opened and stalled tickets per user at a
glance. (best including the “Nobody” user)

Cherry on the cake would be a link of the username to a search “new,
opened or stalled AND username=” :slight_smile:

Thanks for any advice,
Marco Dieckhoff

smime.p7s (3.57 KB)

Hi!

I’m searching for a way to get an overview over my support employees
(users with global right “OwnTicket”), looking like the Quick search
overview for queues.

So I can see the amount of new, opened and stalled tickets per user at a
glance. (best including the “Nobody” user)

Cherry on the cake would be a link of the username to a search “new,
opened or stalled AND username=” :slight_smile:

Here I do this another way, I use Dashboards function of rt 3.8 and put
in a dashboard graphs for new, open, stalled and resolved ticket per
user. If you don’t have to many users, that can be enough.

Emmanuel Lacour schrieb:> On Tue, Jan 13, 2009 at 03:49:53PM +0100, Marco Dieckhoff wrote:

Hi!

I’m searching for a way to get an overview over my support employees
(users with global right “OwnTicket”), looking like the Quick search
overview for queues.

So I can see the amount of new, opened and stalled tickets per user at a
glance. (best including the “Nobody” user)

Cherry on the cake would be a link of the username to a search “new,
opened or stalled AND username=” :slight_smile:

Here I do this another way, I use Dashboards function of rt 3.8 and put
in a dashboard graphs for new, open, stalled and resolved ticket per
user. If you don’t have to many users, that can be enough.

We’re already using Dashboards like this, but it’s a little bit “messy”.
I’d prefer a “slim” solution showing only a little table Owner | New |
Open | Stalled.

But it looks like there is no “group by” in the built in search
mechanisms, except for creating graphs.

btw, is there a way to downsize search graph images?

Marco

smime.p7s (3.57 KB)

Hi Marco,
hope this is not too late, but some weeks ago i got something like this from
Erik Peterson via RT-USERS:

http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg12385.html

This is working like a charme for us.

Torsten2009/1/13 Marco Dieckhoff dieckhoff@bremskerl.de

Emmanuel Lacour schrieb:

On Tue, Jan 13, 2009 at 03:49:53PM +0100, Marco Dieckhoff wrote:

Hi!

I’m searching for a way to get an overview over my support employees
(users with global right “OwnTicket”), looking like the Quick search
overview for queues.

So I can see the amount of new, opened and stalled tickets per user at a
glance. (best including the “Nobody” user)

Cherry on the cake would be a link of the username to a search “new,
opened or stalled AND username=” :slight_smile:

Here I do this another way, I use Dashboards function of rt 3.8 and put
in a dashboard graphs for new, open, stalled and resolved ticket per
user. If you don’t have to many users, that can be enough.

We’re already using Dashboards like this, but it’s a little bit “messy”.
I’d prefer a “slim” solution showing only a little table Owner | New | Open
| Stalled.

But it looks like there is no “group by” in the built in search mechanisms,
except for creating graphs.

btw, is there a way to downsize search graph images?


Marco


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