We are using LDAP integration and I’m not able to create an RT account for
an LDAP user to give them RT access(non-priv, just to create tickets and use
RT keeps telling me the account exists, but I can’t see it in UI to give it
access to RT.
In the SQL side, I can see the record in the Users table in the RT
Any thoughts on why RT won’t show me that record on the UI page?
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331