User not visible in RT UI but preventing usage

RT Users
1

Hi all,

We are using LDAP integration and I’m not able to create an RT account for
an LDAP user to give them RT access(non-priv, just to create tickets and use
SelfService).

RT keeps telling me the account exists, but I can’t see it in UI to give it
access to RT.

In the SQL side, I can see the record in the Users table in the RT
database…

Any thoughts on why RT won’t show me that record on the UI page?

Thanks!
Mike.

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca

2

Mike,

I find that in that situation, I check the box (include disable users in
search) at the bottom of the screen (for searching for Users) and then using
the exact (caps/lower case) format of the UserID that I see in the table,
I usally find what I want. The sear criteria IS case-sensitive.

Hope this helps.

Kenn
LBNLOn Fri, Aug 5, 2011 at 12:11 PM, Mike Johnson mike.johnson@nosm.ca wrote:

Hi all,

We are using LDAP integration and I’m not able to create an RT account for
an LDAP user to give them RT access(non-priv, just to create tickets and use
SelfService).

RT keeps telling me the account exists, but I can’t see it in UI to give it
access to RT.

In the SQL side, I can see the record in the Users table in the RT
database…

Any thoughts on why RT won’t show me that record on the UI page?

Thanks!
Mike.

–
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca

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