User not getting the webpath in links

RT Users
1

I recently upgraded my database from 4.0.4 to 4.4.0. Everything works
fine except for one user who doesn’t get the right links. Whenever the
user clicks on a queue all tickets have the format:

’ id/TITLE:#',

while every other user has the correct format of:

‘id/TITLE:#’,

This cause the user to get a 503 whenever they click a link because the
WebPath is missing.

I can change the format but it always reverts back when I leave the
query. How do I get this to get the correct format each time.

Every other user gets the correct links.

Luke

2

Has anyone encountered this issue before? Am I not providing enough
information to make the issue clear?On 24/03/2016 17:25, Luke Hopkins wrote:

I recently upgraded my database from 4.0.4 to 4.4.0. Everything works
fine except for one user who doesn’t get the right links. Whenever the
user clicks on a queue all tickets have the format:

’ id/TITLE:#',

while every other user has the correct format of:

‘id/TITLE:#’,

This cause the user to get a 503 whenever they click a link because the
WebPath is missing.

I can change the format but it always reverts back when I leave the
query. How do I get this to get the correct format each time.

Every other user gets the correct links.

Luke

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016
3

Has anyone encountered this issue before? Am I not providing enough
information to make the issue clear?

I recently upgraded my database from 4.0.4 to 4.4.0. Everything works
fine except for one user who doesn’t get the right links. Whenever the
user clicks on a queue all tickets have the format:

’ id/TITLE:#',

while every other user has the correct format of:

‘id/TITLE:#’,

This cause the user to get a 503 whenever they click a link because the
WebPath is missing.

I can change the format but it always reverts back when I leave the
query. How do I get this to get the correct format each time.
I think I have seen this before on the list. Think has something todo
with a search that is in the attributes table and thus part of the users
profile.
There is a rt-attributes-viewer command that will show you the decoded
content. Find all the records of that user and run the searches through
this tool to see which one it is. There is also an editor tool.

Regards,

Joop

4

Just to give the solution if people need it. I went into the user’s
settings → saved searches recreated the entire search and now it works.On 29/03/2016 19:58, Joop wrote:

On 29-3-2016 18:00, Luke Hopkins wrote:

Has anyone encountered this issue before? Am I not providing enough
information to make the issue clear?

On 24/03/2016 17:25, Luke Hopkins wrote:

I recently upgraded my database from 4.0.4 to 4.4.0. Everything works
fine except for one user who doesn’t get the right links. Whenever the
user clicks on a queue all tickets have the format:

’ id/TITLE:#',

while every other user has the correct format of:

‘id/TITLE:#’,

This cause the user to get a 503 whenever they click a link because the
WebPath is missing.

I can change the format but it always reverts back when I leave the
query. How do I get this to get the correct format each time.
I think I have seen this before on the list. Think has something todo
with a search that is in the attributes table and thus part of the users
profile.
There is a rt-attributes-viewer command that will show you the decoded
content. Find all the records of that user and run the searches through
this tool to see which one it is. There is also an editor tool.

Regards,

Joop

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016