We set up all permissions at the Global->Groups level. Owners can see, see comments, reply and delete tickets. The CC:s can see, comment and reply. AdminCC is the group of users who work on each queue. They have lots of rights, most importantly Own, Steal and Take ticket.
Then, I just make a set of users “watchers” on the queue at the AdminCC level and the list of assignable users is set up correctly.
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Sent: Monday, November 22, 2010 11:41 AM
Cc: Narayanaswamy, Nagaraj; Blau, Eric
Subject: [rt-users] User Display List Restriction…
Hello RT Gurus,
A RT newbie question…
Is there a way to restrict the list of users to only the users of the queue?? We have several queues here and when a tickets comes into a particular queue, and if a person managing the queue for that day wants to assign the ticket to a particular user, all the users registered in RT are displayed, which might be the entire company .
Instead here we would like to restrict it to only the users with authority to work on the queue.