* User could not be created: Email address in use

HI,
on my rt 2.0.14 I let the user create a ticket with his email address. The
ticket ist already resolved and now I want make a userid for this person
as a stuff member. Then I get the error message " * User could not be
created: Email address in use"
Has anybody an idea solve the problem?
Regars
Rainer

on my rt 2.0.14 I let the user create a ticket with his email address. The
ticket ist already resolved and now I want make a userid for this person
as a stuff member. Then I get the error message " * User could not be
created: Email address in use"
Has anybody an idea solve the problem?

In Configuration -> Users, first search for their existing user by email
address, then apply your changes to that user. No need to create the
user, just modify the existing one.

( Hooray, my vehicle is finally legal, only 6 months after it arrived
here; now to find some hills in this country )

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations