Does anyone know if it is possible to color code - or differentiate in some
way - comments on a ticket (change text color, cell background color)? If
so, please explain. What I am attempting to accomplish is to make it easier
to see which comments are our Customers’ comments and which comments are our
own (in-house) comments. This would be beneficial if, for instance, someone
was scrolling through a particularly long ticket and only wanted to see what
the customer was saying. Does RT allow for customizing the web interface
like this? Your help would be greatly appreciated.