Hello List,
Does anyone know if it is possible to color code - or differentiate in some
way - comments on a ticket (change text color, cell background color)? If
so, please explain. What I am attempting to accomplish is to make it easier
to see which comments are our Customers’ comments and which comments are our
own (in-house) comments. This would be beneficial if, for instance, someone
was scrolling through a particularly long ticket and only wanted to see what
the customer was saying. Does RT allow for customizing the web interface
like this? Your help would be greatly appreciated.
RT 3.2.2
Debian
Thank You,
Kris