I use RT for my team and get requests from Exchange. The problem is that
after I set the following under RT_Config.pm:
Set($ParseNewMessageForTicketCcs , 1);
Replies sent from RT are showing the people cc’d and therefore the users are
replying to all instead of just RT, thus causing duplicate emails. One from
RT and the other from Exchange.
Is there any way of not showing the people cc’d from the first request on
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