User can no longer open tickets in RT

I have a user who recently lost her ability to open tickets or work tickets in RT. To the best of my knowledge nothing changed. We tried giving her access by selecting the check box next to create tickets, but without success. Where could the ability to open or close tickets reside? Others in her group can open and work tickets, but suddenly she cannot. She does not have admin rights, so it is doubtful it is something she did?

Jeff Fioravanti

Desktop Support Analyst

P 781-756-8247 (direct) | Fax 781-246-5609

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