User based ticket CF

RT Users
1

Hey there,

i’m trying to automatically add user based ticket CFs (wikitext) for all
my priv. users in RT, so they could add personal notes to tickets. Any
idea on how to implement this “stress-free”?

greetings,
joey

2

i’m trying to automatically add user based ticket CFs (wikitext) for all
my priv. users in RT, so they could add personal notes to tickets. Any
idea on how to implement this “stress-free”?

Off the top of my head…

Each privileged user should have their own CF (so, 15 users, 15 new
CFs), probably named with the same name, that only they have
SeeCustomField & ModifyCustomField rights to. All should be enabled and
globally activated (i.e. not queue-by-queue).

Interesting idea.

Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

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