How does this setup sound …
-
Personel visit a support intranet page for any
trouble tickets. -
From a list of drop down boxes they select a ticket
type (queue), enter their name, and issues. -
Once they click send a PHP page sends a mail to the
address of the specific queue they selected. Routing is
done via /etc/alias. -
Once it hits RT it should fall into the appropriate
queue.
Is anyone using RT like this? Pros ? Cons ? Gotchas?
The alternative would be to have a single address and
use keywords? Aside from answering the questions above,
how are people using the keyword functionality? What is
your setup?