I do not know what I am missing. I am trying to use an “Out of Office” user customfield value in a scrip to send a notification about that status when someone is given a ticket when they have it set. I created a global user CF and the users can set it, but when I try to read the value in a scrip, it only succeeds for highly privileged accounts. Even though I have given Privileged users the ability to see the customfield, the do not appear to be able to read another user’s value if they are the actor. Is this a know problem with user CFs? Alternatively, does anyone have an idea about how to make that process work?