Url's in tickets not clickable

RT Users
1

List,

I am attempting to figure out why when a customer sends in a ticket (either with
web interface or email) and the content/attachment of the ticket includes a
link, this link is not a clickable url when viewing ticket in RT.

We had an earlier instance of RT2 in which this worked, so it must be (?)
something I did to break it in RT3.

Configuration:
RT-3.0.9
perl-5.8.3
RTFM-2.0.3rc9
Statistics3-0.1.3
RTIR-1.0.4

2

Dave Dennis wrote:

I am attempting to figure out why when a customer sends in a ticket (either with
web interface or email) and the content/attachment of the ticket includes a
link, this link is not a clickable url when viewing ticket in RT.

Because it shouldn’t be; RT doesn’t show you HTML attachments
in the web interface, to protect you from all kinds of evil
cross-site-scripting and other HTML-based security problems.
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