I’m a new user of RT 3.4.5 on Linux with MySQL.
We have Exchange 5.5 on NT4.
My question is : What is the way of attaching a clickable link (URL) into a
I don’t want to use attachment because the document is fixed in RT and never
I have tried to put URL in the body of the ticket, but unable to click on,
it is text type; however, the user that receive the Email in Outlook 97
is able to click on.
A RT user wrote to me :
It’s possible to do this. There are 2 ways I can think of.
- customise share/html/Ticket/Elements/ShowTransactionAttachments
- use URI:Find to transform urls into clickable links.
but I’d like a detailed solution (Scrip or anything else), because I have
not knowledge on Linux and Perl, then the solution will be applied
by a third party.
Thank’s for your help in advance.
Les Industries Amisco Ltee
L’Islet QC, G0R 2C0
nathalie gagnon at amisco.com