URL in the ticket

Hi everyone,

I’m a new user of RT 3.4.5 on Linux with MySQL.
We have Exchange 5.5 on NT4.

My question is : What is the way of attaching a clickable link (URL) into a
ticket?
I don’t want to use attachment because the document is fixed in RT and never
up-to-date.
I have tried to put URL in the body of the ticket, but unable to click on,
it is text type; however, the user that receive the Email in Outlook 97
is able to click on.

A RT user wrote to me :

It’s possible to do this. There are 2 ways I can think of.

  1. customise share/html/Ticket/Elements/ShowTransactionAttachments
  2. use URI:Find to transform urls into clickable links.

but I’d like a detailed solution (Scrip or anything else), because I have
not knowledge on Linux and Perl, then the solution will be applied
by a third party.

Thank’s for your help in advance.

Nathalie.

Nathalie Gagnon
Programmeure
Les Industries Amisco Ltee
L’Islet QC, G0R 2C0
nathalie gagnon at amisco.com

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1On 5/4/2006 10:13 AM, Nathalie Gagnon wrote:

My question is : What is the way of attaching a clickable link (URL) into a
ticket?
I don’t want to use attachment because the document is fixed in RT and never
up-to-date.
I have tried to put URL in the body of the ticket, but unable to click on,
it is text type; however, the user that receive the Email in Outlook 97
is able to click on.

A RT user wrote to me :

It’s possible to do this. There are 2 ways I can think of.

  1. customise share/html/Ticket/Elements/ShowTransactionAttachments
  2. use URI:Find to transform urls into clickable links.

If you are trying to put clickable links into the HTML display of the
ticket, the directions are at
http://wiki.bestpractical.com/index.cgi?ClickableLinks. (Click back a
revision since that page has been vandalized.)

If you just want a clickable link in an email, that is a function of the
MUA.

Michael


Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

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A feature of 3.6.On Thu, May 04, 2006 at 10:13:19AM -0400, Nathalie Gagnon wrote:

Hi everyone,

I’m a new user of RT 3.4.5 on Linux with MySQL.
We have Exchange 5.5 on NT4.

My question is : What is the way of attaching a clickable link (URL) into a
ticket?
I don’t want to use attachment because the document is fixed in RT and never
up-to-date.
I have tried to put URL in the body of the ticket, but unable to click on,
it is text type; however, the user that receive the Email in Outlook 97
is able to click on.

A RT user wrote to me :

It’s possible to do this. There are 2 ways I can think of.

  1. customise share/html/Ticket/Elements/ShowTransactionAttachments
  2. use URI:Find to transform urls into clickable links.

but I’d like a detailed solution (Scrip or anything else), because I have
not knowledge on Linux and Perl, then the solution will be applied
by a third party.

Thank’s for your help in advance.

Nathalie.

Nathalie Gagnon
Programmeure
Les Industries Amisco Ltee
L’Islet QC, G0R 2C0
nathalie gagnon at amisco.com


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