Hi everyone,
I’m a new user of RT 3.4.5 on Linux with MySQL.
We have Exchange 5.5 on NT4.
My question is : What is the way of attaching a clickable link (URL) into a
ticket?
I don’t want to use attachment because the document is fixed in RT and never
up-to-date.
I have tried to put URL in the body of the ticket, but unable to click on,
it is text type; however, the user that receive the Email in Outlook 97
is able to click on.
A RT user wrote to me :
It’s possible to do this. There are 2 ways I can think of.
- customise share/html/Ticket/Elements/ShowTransactionAttachments
- use URI:Find to transform urls into clickable links.
but I’d like a detailed solution (Scrip or anything else), because I have
not knowledge on Linux and Perl, then the solution will be applied
by a third party.
Thank’s for your help in advance.
Nathalie.
Nathalie Gagnon
Programmeure
Les Industries Amisco Ltee
L’Islet QC, G0R 2C0
nathalie gagnon at amisco.com
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1On 5/4/2006 10:13 AM, Nathalie Gagnon wrote:
My question is : What is the way of attaching a clickable link (URL) into a
ticket?
I don’t want to use attachment because the document is fixed in RT and never
up-to-date.
I have tried to put URL in the body of the ticket, but unable to click on,
it is text type; however, the user that receive the Email in Outlook 97
is able to click on.
A RT user wrote to me :
It’s possible to do this. There are 2 ways I can think of.
- customise share/html/Ticket/Elements/ShowTransactionAttachments
- use URI:Find to transform urls into clickable links.
If you are trying to put clickable links into the HTML display of the
ticket, the directions are at
Request Tracker Wiki. (Click back a
revision since that page has been vandalized.)
If you just want a clickable link in an email, that is a function of the
MUA.
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
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A feature of 3.6.On Thu, May 04, 2006 at 10:13:19AM -0400, Nathalie Gagnon wrote:
Hi everyone,
I’m a new user of RT 3.4.5 on Linux with MySQL.
We have Exchange 5.5 on NT4.
My question is : What is the way of attaching a clickable link (URL) into a
ticket?
I don’t want to use attachment because the document is fixed in RT and never
up-to-date.
I have tried to put URL in the body of the ticket, but unable to click on,
it is text type; however, the user that receive the Email in Outlook 97
is able to click on.
A RT user wrote to me :
It’s possible to do this. There are 2 ways I can think of.
- customise share/html/Ticket/Elements/ShowTransactionAttachments
- use URI:Find to transform urls into clickable links.
but I’d like a detailed solution (Scrip or anything else), because I have
not knowledge on Linux and Perl, then the solution will be applied
by a third party.
Thank’s for your help in advance.
Nathalie.
Nathalie Gagnon
Programmeure
Les Industries Amisco Ltee
L’Islet QC, G0R 2C0
nathalie gagnon at amisco.com
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