Tanks for your earlier and prompt reply. I have started a clean installation of request tracker, but got stucked at Apache 2 config.I had run:
/etc/apache2/apache2.conf,
I appended ServerName tracker
I saved and run the command
nano /etc/apache2/sites-availabe/default
I added this two lines just before
Include /etc/request-tracker3.8/apache2-modperl2.conf
RedirectMatch ^/$/rt
I save the file and run
a2enmod rewrite; service apache2 restart
but i kept getting the reply
Module rewrite already enabled, Restarting web server apache2
Action 'start’failed.
The Apache error log may have more information.
PLease, a quick response will be well appreciated