Urgent question

hello
when i send a mail to the rt3 tracker it follows this message
in log. i search in FAQ but didnt found a resolv.
i used this url format --url https://sub.domain.com:81/
maybe cause of https? or of port? i try it with ’ ’ too.
or has it nothing to do with url?

stat=Deferred: prog mailer (/bin/sh) exited with >EX_TEMPFAIL

thx

hello
when i send a mail to the rt3 tracker it follows this message
in log. i search in FAQ but didnt found a resolv.
i used this url format --url https://sub.domain.com:81/
maybe cause of https? or of port? i try it with ’ ’ too.
or has it nothing to do with url?

stat=Deferred: prog mailer (/bin/sh) exited with >EX_TEMPFAIL

I don’t seem to understand your question well, but from what I get,
could you please run rt-mailgate with debug and tell us what you
get?

/path/to/rt-mailgate -h

will give you clues on how to test.

  1. Running RT using SSL virtual hosts requires extra Perl Modules,
    Crypt::SSLeay or IO::Socket::SSL

  2. I recently hit the EX_TEMPFAIL problem when I had some problem
    with the config within my RT virtual host. You should try to
    stick to what is in the README.

     cheers
    - wash 
    

Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
. 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
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“Oh My God! They killed init! You Bastards!”
–from a /. post

I’m actually seeing a similar message. So, I’ll help you walk through
some of the same steps.
First, what type of system are you running it on? I’m on Fedora Core 1.
Secondly, make sure you have a link to the program in /etc/smrsh,
otherwise your mailer may not execute the program.

Finally, and you should probably check this first, run the rt-mailgate
program at the command line.

On my system, here is what happens:

shell prompt> /usr/local/rt3/bin/rt-mailgate --url
https://sub.domain.com:81/
FOO
BAR
BIZ
^D

Basically, you’re talking directly to the rt-mailgate program, and
passing data that should be parsed into variables to build a ticket.
You end the data entry with CNTL-D.

If rt-mailgate comes back with:
RT server error.

The RT server which handled your email did not behave as expected. It
said:

%# BEGIN LICENSE BLOCK
[…]

Then you have the same issue I do. I believe there is some type of
configuration problem with my Apache installation, however, RT works
fine otherwise, so I haven’t figured it out yet. However, at least if
you try this, you know the problem isn’t with your mail subsystem, and
you can start looking in the right direction. Also, look closely for
error messages coming back from RT. You’re using SSL, so you have
other Perl modules that have to be installed, however, rt-mailgate will
complain if you don’t have them.

-Rob

Robert A. Pickering Jr.
ProScan Imaging
Sr. Network & Security EngineerOn Aug 14, 2004, at 4:52 PM, sc2@gmx.at wrote:

hello
when i send a mail to the rt3 tracker it follows this message
in log. i search in FAQ but didnt found a resolv.
i used this url format --url https://sub.domain.com:81/
maybe cause of https? or of port? i try it with ’ ’ too.
or has it nothing to do with url?

stat=Deferred: prog mailer (/bin/sh) exited with >EX_TEMPFAIL

thx


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

I just solved my problem.
It was my Apache configuration as suspected.
My configuration didn’t exactly match the one in the README. I was
missing the Rewrite Rule for Apache2 and mod_perl2.
Aligning my configuration with the README resulted in the fact that I
can now create tickets via email.

-Rob

Robert A. Pickering Jr.
ProScan Imaging
Sr. Network & Security EngineerOn Aug 15, 2004, at 10:14 AM, Robert A.Pickering Jr. wrote:

I’m actually seeing a similar message. So, I’ll help you walk through
some of the same steps.
First, what type of system are you running it on? I’m on Fedora Core
1.
Secondly, make sure you have a link to the program in /etc/smrsh,
otherwise your mailer may not execute the program.

Finally, and you should probably check this first, run the rt-mailgate
program at the command line.

On my system, here is what happens:

shell prompt> /usr/local/rt3/bin/rt-mailgate --url
https://sub.domain.com:81/
FOO
BAR
BIZ
^D

Basically, you’re talking directly to the rt-mailgate program, and
passing data that should be parsed into variables to build a ticket.
You end the data entry with CNTL-D.

If rt-mailgate comes back with:
RT server error.

The RT server which handled your email did not behave as expected. It
said:

%# BEGIN LICENSE BLOCK
[…]

Then you have the same issue I do. I believe there is some type of
configuration problem with my Apache installation, however, RT works
fine otherwise, so I haven’t figured it out yet. However, at least if
you try this, you know the problem isn’t with your mail subsystem, and
you can start looking in the right direction. Also, look closely for
error messages coming back from RT. You’re using SSL, so you have
other Perl modules that have to be installed, however, rt-mailgate will
complain if you don’t have them.

-Rob


Robert A. Pickering Jr.
ProScan Imaging
Sr. Network & Security Engineer
On Aug 14, 2004, at 4:52 PM, sc2@gmx.at wrote:

hello
when i send a mail to the rt3 tracker it follows this message
in log. i search in FAQ but didnt found a resolv.
i used this url format --url https://sub.domain.com:81/
maybe cause of https? or of port? i try it with ’ ’ too.
or has it nothing to do with url?

stat=Deferred: prog mailer (/bin/sh) exited with >EX_TEMPFAIL

thx


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com