I’m actually seeing a similar message. So, I’ll help you walk through
some of the same steps.
First, what type of system are you running it on? I’m on Fedora Core 1.
Secondly, make sure you have a link to the program in /etc/smrsh,
otherwise your mailer may not execute the program.
Finally, and you should probably check this first, run the rt-mailgate
program at the command line.
On my system, here is what happens:
shell prompt> /usr/local/rt3/bin/rt-mailgate --url
Basically, you’re talking directly to the rt-mailgate program, and
passing data that should be parsed into variables to build a ticket.
You end the data entry with CNTL-D.
If rt-mailgate comes back with:
RT server error.
The RT server which handled your email did not behave as expected. It
%# BEGIN LICENSE BLOCK
Then you have the same issue I do. I believe there is some type of
configuration problem with my Apache installation, however, RT works
fine otherwise, so I haven’t figured it out yet. However, at least if
you try this, you know the problem isn’t with your mail subsystem, and
you can start looking in the right direction. Also, look closely for
error messages coming back from RT. You’re using SSL, so you have
other Perl modules that have to be installed, however, rt-mailgate will
complain if you don’t have them.
Robert A. Pickering Jr.
Sr. Network & Security EngineerOn Aug 14, 2004, at 4:52 PM, email@example.com wrote:
when i send a mail to the rt3 tracker it follows this message
in log. i search in FAQ but didnt found a resolv.
i used this url format --url https://sub.domain.com:81/
maybe cause of https? or of port? i try it with ’ ’ too.
or has it nothing to do with url?
stat=Deferred: prog mailer (/bin/sh) exited with >EX_TEMPFAIL
Be sure to check out the RT wiki at http://wiki.bestpractical.com