I’m trying to load some completed tasks into RT. I can setup a template
file and load it without a problem, most if it works well.
However, I’m setting the status to resolved, and it seems to be changing
the date to the current date.
Here is my template record.
===Create-Ticket: ticket1
Queue: LEO::Test
Status: resolved
Content: This record is to test out the loading process
ENDOFCONTENT
Owner: leo
Resolved: 09-Jan-2005
I’ve tried a couple of different date formats but it always set the
resolved date to sysdate.
Any ideas on how I might be able to get the date to load through a
template? Am I using the right tag?
Any other ides if not?
Leo E. Larson III
IT Project Manager
Information Services & Technology
Student Services Information Technology
Massachusetts Institute of Technology
77 Massachusetts Avenue W92-290
Cambridge, MA 02139
Tel: 617-452-2190