When I try to upload a file as an unprivileged (non-staff) user when doing a
reply in RT Self Service the attachment does not get attached to the ticket
These are the following rights that affect the unprivileged (non-staff) user
Global -> Group Rights -> System Group -> Unprivileged: CreateTicket,
Global -> Group Rights -> Roles -> Requestor: Reply to Ticket, Show Ticket
-The Unprivileged (non-staff) user can create a ticket and attach a document
and this works correctly, he can also see and download this attachment after
is has been posted.
-In the case of the failing attachment when replying, even if a super user
views the ticket to which the attachment should have been uploaded, there is
no attachment, so it really is not getting attached.
Is this an issue with my security settings, or with the way I am using it?
A problem with the installation?
A problem with RT?
Apache 1.3.28 Static Compiled
Thanks in advance,