Upgrading RT 3.8.1 to 3.8.8

RT Users
1

Followed the README and ran the upgrade path but there seems to be an
issue with ExtractCustomFieldValues; error below:

[Thu Oct 07 16:22:06 2010] [error] Require of
RT::Action::ExtractCustomFieldValues failed.\nCan’t locate
RT/Action/ExtractCustomFieldValues.pm in @INC (@INC contains:
/opt/rt3/bin/…/local/lib /opt/rt3/bin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .
/etc/httpd) at (eval 3061) line 3.\n\nCompilation failed in require at
(eval 2) line 1.\n
[Thu Oct 07 16:22:06 2010] [error] Can’t load Perl file:
/opt/rt3/bin/webmux.pl for server rt-test.lakeheadu.ca:0, exiting…

I removed RTFM as an extension incase it was causing an error and no
help. Also checked dependecies with no errors.

RHEL 5.5, MySQL 5.1.51, Perl 5.8.8, Apache 2.2.3

Joe Vermeulen
Lakehead University
Technology Services Centre

2

Followed the README and ran the upgrade path but there seems to be an
issue with ExtractCustomFieldValues; error below:

Looks like you installed RT-Extension-ExtractCustomFieldValues but
haven’t enabled it as a plugin for the Scrip which is using it.

-kevin

3

Thanks Kevin, it was an extension issue with it not being loaded
properly. That’s what I had originally figured but I had the syntax
slightly off and now it is working. Anyway incase anybody else runs
into this issue for the mailing list archive it’s (in RT_SiteConfig.pm
with RT v3.8.x):

Set(@Plugins,qw(RT::Extension::ExtractCustomFieldValues));

Message: 4
Date: Thu, 7 Oct 2010 16:53:25 -0400
From: Kevin Falcone falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Upgrading RT 3.8.1 to 3.8.8
Message-ID: 20101007205325.GO4363@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”

Followed the README and ran the upgrade path but there seems to be an
issue with ExtractCustomFieldValues; error below:

Looks like you installed RT-Extension-ExtractCustomFieldValues but
haven’t enabled it as a plugin for the Scrip which is using it.

-kevin

[Thu Oct 07 16:22:06 2010] [error] Require of
RT::Action::ExtractCustomFieldValues failed.\nCan’t locate
RT/Action/ExtractCustomFieldValues.pm in @INC (@INC contains:
/opt/rt3/bin/…/local/lib /opt/rt3/bin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .
/etc/httpd) at (eval 3061) line 3.\n\nCompilation failed in require at
(eval 2) line 1.\n
[Thu Oct 07 16:22:06 2010] [error] Can’t load Perl file:
/opt/rt3/bin/webmux.pl for server rt-test.lakeheadu.ca:0, exiting…

I removed RTFM as an extension incase it was causing an error and no
help. Also checked dependecies with no errors.

RHEL 5.5, MySQL 5.1.51, Perl 5.8.8, Apache 2.2.3

–
Joe Vermeulen
Lakehead University
Technology Services Centre

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!
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Joe Vermeulen
Lakehead University
Technology Services Centre