Upgrading from 4.0.8 to 4.2.1 missing dashboards

RT Users
1

Hi everyone,

I just upgraded from 4.0.8 to 4.2.1 this morning and when I log in with my
username which was full admin. When I log in now, I am only seeing my list
of “open tickets”. I can’t find any dashboard options, admin options, etc.

I did run make upgrade-database and there were no errors.

Did I miss part of the upgrade process?

2

Anyone have any suggestions on this? I’ve tried restoring my database and
running the make upgrade-database again but the same thing happens. It
seems like my user loses all permissions, etc?

I even tried enabling the root user and it’s the same thing, just a list of
open tickets, no options, etc.

Thanks,
Chris Black
IT Manager
Gourmet Trading
HelpDesk: 310-216-1234
chrisb@gourmettrading.netOn Thu, Nov 28, 2013 at 11:48 AM, Chris Black chrisb@gourmettrading.netwrote:

Hi everyone,

I just upgraded from 4.0.8 to 4.2.1 this morning and when I log in with my
username which was full admin. When I log in now, I am only seeing my list
of “open tickets”. I can’t find any dashboard options, admin options, etc.

I did run make upgrade-database and there were no errors.

Did I miss part of the upgrade process?

3

I just upgraded from 4.0.8 to 4.2.1 this morning and when I log in
with my username which was full admin. When I log in now, I am only
seeing my list of “open tickets”. I can’t find any dashboard options,
admin options, etc.

Please show a screenshot – as .jpg and not overly large, soas to be
polite to folks’ inboxes. Do you have any local customizations or
extensions installed? Is there anything of note in RT’s logs?

  • Alex