Upgraded to 3.8.2 now getting "MySQL server has gone away error"

I’ve just upgraded RT from 3.6.1 on a RHEL4 i386 to 3.8.2 on a RHEL5
x86_64.
I followed instructions in README and UPGRADE.mysql and there was no
errors during the procedure.

Now the problem is: when I create a new ticket in a queue, and if there
are more than one user in AdminCc, then I’ll get “MySQL server has gone
away error” in rt log as detailed below. If I just update a ticket no
problems. If the queue only has one user in AdminCc, no problems.

Any ideas?
[warning]: DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:505)
[Mon Jan 12 05:01:02 2009] [warning]: RT::Handle=HASH(0x2b48a2da8640)
couldn’t execute the query ‘INSERT INTO Transactions (OldReference, Field,
Type, OldValue, NewReference, NewValue, Creator, ObjectId, ReferenceType,
Created, Data, ObjectType) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?,
?, ?, ?)’ at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm
line 518

Alan

What’s max connections in my.cnf ?-----Original Message-----
From: Alan.Lu@interactivedata.com

Date: Tue, 13 Jan 2009 17:09:15
To: rt-users@lists.bestpractical.com
Subject: [rt-users] upgraded to 3.8.2 now getting “MySQL server has gone
away error”

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I use the default, which is 100 I think. Should be enough for my site. In
fact I was the only RT user when I was testing 3.8.2.On Tue, 13 Jan 2009, chaim.rieger@gmail.com wrote:

What’s max connections in my.cnf ?

Sent via BlackBerry from T-Mobile

-----Original Message-----
From: Alan.Lu@interactivedata.com

Date: Tue, 13 Jan 2009 17:09:15
To: rt-users@lists.bestpractical.com
Subject: [rt-users] upgraded to 3.8.2 now getting “MySQL server has gone
away error”


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com