I’ve just upgraded RT from 3.6.1 on a RHEL4 i386 to 3.8.2 on a RHEL5
I followed instructions in README and UPGRADE.mysql and there was no
errors during the procedure.
Now the problem is: when I create a new ticket in a queue, and if there
are more than one user in AdminCc, then I’ll get “MySQL server has gone
away error” in rt log as detailed below. If I just update a ticket no
problems. If the queue only has one user in AdminCc, no problems.
[warning]: DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 505.
[Mon Jan 12 05:01:02 2009] [warning]: RT::Handle=HASH(0x2b48a2da8640)
couldn’t execute the query ‘INSERT INTO Transactions (OldReference, Field,
Type, OldValue, NewReference, NewValue, Creator, ObjectId, ReferenceType,
Created, Data, ObjectType) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?,
?, ?, ?)’ at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm