Upgraded from RT 3.0.8 to 3.2.2 and no Query Builder?

Hi,

I upgraded to 3.2.2 from 3.0.8 last week, and I noticed that we are lacking
some functionality. Notably the query builder. It’s still using the older
search method. I thought it might have been something with the configuration
files, so I copied over the RT_SiteConfig.pm file from another fresh 3.2.2
installation that we have on another server (which has the query builder
present). This had no noticible effect on anything.

Another thing that is missing, possibly by design is the “Basics” “People”
“Links” etc subheadings underneath the “Tickets” menu on the left hand side.
There’s also no longer a link to the current ticket number there anymore.

Does anyone know how to bring these back? Is there some configuration I’m
missing? I followed the installation instructions exactly, but maybe I’ve
done something wrong.

Thanks.

Dion Gullotta
Far Edge Technology
p. 02 84251410
f. 02 84251489
http://www.faredge.com.au

Further to this email, I have noticed that the
http://helpdesk.ourdomain.com.au/Search/Build.html page exists and the query
builder works fine. It’s just not accessible from the main page when
clicking the “Tickets” menu. On other installations it brings up “New Query”
“Query Builder” and “Advanced”. On the upgraded install it does not bring
this up.

Is there any html file I need to edit to bring back these menus? I can copy
over any appropriate html files from a working 3.2.2 installation if need be
(I did try doing the entire /opt/rt/share/html dir from the working 3.2.2
install but that just broke everything horribly).

Thanks

Dion Gullotta
Far Edge Technology
p. 02 84251410
f. 02 84251489
http://www.faredge.com.au-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dion Gullotta
Sent: Monday, 1 November 2004 02:47
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Upgraded from RT 3.0.8 to 3.2.2 and no Query Builder?

Hi,

I upgraded to 3.2.2 from 3.0.8 last week, and I noticed that we are lacking
some functionality. Notably the query builder. It’s still using the older
search method. I thought it might have been something with the configuration
files, so I copied over the RT_SiteConfig.pm file from another fresh 3.2.2
installation that we have on another server (which has the query builder
present). This had no noticible effect on anything.

Another thing that is missing, possibly by design is the “Basics” “People”
“Links” etc subheadings underneath the “Tickets” menu on the left hand side.
There’s also no longer a link to the current ticket number there anymore.

Does anyone know how to bring these back? Is there some configuration I’m
missing? I followed the installation instructions exactly, but maybe I’ve
done something wrong.

Thanks.

Dion Gullotta
Far Edge Technology
p. 02 84251410
f. 02 84251489
http://www.faredge.com.au

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Okay. Ignore this whole question completely. I nuked the entire installation
and just did it over from scratch. It works perfectly now. I guess there
were some files lurking around that failed to be upgraded correctly, which
is not surprising given that the documentation warns about this exact
problem.

Dion-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dion Gullotta
Sent: Monday, 1 November 2004 02:47
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Upgraded from RT 3.0.8 to 3.2.2 and no Query Builder?

Hi,

I upgraded to 3.2.2 from 3.0.8 last week, and I noticed that we are lacking
some functionality. Notably the query builder. It’s still using the older
search method. I thought it might have been something with the configuration
files, so I copied over the RT_SiteConfig.pm file from another fresh 3.2.2
installation that we have on another server (which has the query builder
present). This had no noticible effect on anything.

Another thing that is missing, possibly by design is the “Basics” “People”
“Links” etc subheadings underneath the “Tickets” menu on the left hand side.
There’s also no longer a link to the current ticket number there anymore.

Does anyone know how to bring these back? Is there some configuration I’m
missing? I followed the installation instructions exactly, but maybe I’ve
done something wrong.

Thanks.

Dion Gullotta
Far Edge Technology
p. 02 84251410
f. 02 84251489
http://www.faredge.com.au

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Anyone

I have this same problem when upgrading from 3.0.8 to 3.2.2.

Does anyone have a solution besides nuking the whole installation.
I can’t afford to do this.

John Giles
john@trdlnk.comOn Mon, 1 Nov 2004 14:46:42 +1100, Dion Gullotta dion@faredge.com.au wrote:

Hi,

I upgraded to 3.2.2 from 3.0.8 last week, and I noticed that we are
lacking some functionality. Notably the query builder. It’s still using
the older search method. I thought it might have been something with the
configuration files, so I copied over the RT_SiteConfig.pm file from
another fresh 3.2.2 installation that we have on another server (which
has
the query builder present). This had no noticible effect on anything.

Another thing that is missing, possibly by design is the “Basics”
“People”
“Links” etc subheadings underneath the “Tickets” menu on the left hand
side.There’s also no longer a link to the current ticket number there
anymore.

Does anyone know how to bring these back? Is there some configuration I’m
missing? I followed the installation instructions exactly, but maybe I’ve
done something wrong.

Thanks.

Dion Gullotta
Far Edge Technology
p. 02 84251410
f. 02 84251489
http://www.faredge.com.au


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

John,

maybe you customized RT by copying HTML files into the local directory?
Then RT os propably not using the 3.2.2 files but your older ones
(this at least happened to me once).

Jan

John Giles wrote:

Anyone

I have this same problem when upgrading from 3.0.8 to 3.2.2.

Does anyone have a solution besides nuking the whole installation.
I can’t afford to do this.

John Giles
john@trdlnk.com

Hi,

I upgraded to 3.2.2 from 3.0.8 last week, and I noticed that we are
lacking some functionality. Notably the query builder. It’s still using
the older search method. I thought it might have been something with the
configuration files, so I copied over the RT_SiteConfig.pm file from
another fresh 3.2.2 installation that we have on another server (which
has
the query builder present). This had no noticible effect on anything.

Another thing that is missing, possibly by design is the “Basics”
“People”
“Links” etc subheadings underneath the “Tickets” menu on the left hand
side.There’s also no longer a link to the current ticket number there
anymore.

Does anyone know how to bring these back? Is there some configuration I’m
missing? I followed the installation instructions exactly, but maybe I’ve
done something wrong.

Thanks.

Dion Gullotta
Far Edge Technology
p. 02 84251410
f. 02 84251489
http://www.faredge.com.au


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Jan Algermissen
Consultant & Programmer
http://www.jalgermissen.com

That was it, many thanks to you…

I had installed the Statistics package in my rt3/local directory…

Thanks
JohnOn Mon, 01 Nov 2004 18:09:31 +0100, Jan Algermissen jalgermissen@topicmapping.com wrote:

John,

maybe you customized RT by copying HTML files into the local directory?
Then RT os propably not using the 3.2.2 files but your older ones
(this at least happened to me once).

Jan

John Giles wrote:

Anyone

I have this same problem when upgrading from 3.0.8 to 3.2.2.

Does anyone have a solution besides nuking the whole installation.
I can’t afford to do this.

John Giles
john@trdlnk.com

On Mon, 1 Nov 2004 14:46:42 +1100, Dion Gullotta dion@faredge.com.au wrote:

Hi,

I upgraded to 3.2.2 from 3.0.8 last week, and I noticed that we are
lacking some functionality. Notably the query builder. It’s still
using
the older search method. I thought it might have been something with
the
configuration files, so I copied over the RT_SiteConfig.pm file from
another fresh 3.2.2 installation that we have on another server (which
has
the query builder present). This had no noticible effect on anything.

Another thing that is missing, possibly by design is the “Basics”
“People”
“Links” etc subheadings underneath the “Tickets” menu on the left hand
side.There’s also no longer a link to the current ticket number there
anymore.

Does anyone know how to bring these back? Is there some configuration
I’m
missing? I followed the installation instructions exactly, but maybe
I’ve
done something wrong.

Thanks.

Dion Gullotta
Far Edge Technology
p. 02 84251410
f. 02 84251489
http://www.faredge.com.au


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com