Upgraded from 4.0.7 to 4.0.17, but rt-mailgate has lost its way

RT Users
1

Dear All,

I have upgraded succcesfully upgraded to 4.0.17, everything seems to be fine, except that RT is not receiving email tickets. nor sending automated emails to requestors.

I am not sure what went wrong. The mail logs read:
Oct 21 11:50:27 tracker postfix/smtpd[28013]: disconnect from ls-mx3.csir.co.za[146.64.10.248]
Oct 21 11:53:47 tracker postfix/anvil[28015]: statistics: max connection rate 1/60s for (smtp:146.64.10.248) at Oct 21 11:50:19
Oct 21 11:53:47 tracker postfix/anvil[28015]: statistics: max connection count 1 for (smtp:146.64.10.248) at Oct 21 11:50:19
Oct 21 11:53:47 tracker postfix/anvil[28015]: statistics: max cache size 1 at Oct 21 11:50:19
Oct 21 11:55:46 tracker postfix/qmgr[4558]: 352E3129BB: from=shadebe@csir.co.za, size=3509, nrcpt=1 (queue active)
Oct 21 11:55:46 tracker postfix/local[28064]: 352E3129BB: to=rt@tracker.sanren.ac.za, relay=local, delay=328, delays=327/0.02/0/0.22, dsn=4.3.0, status=deferred (temporary failure. Command output: An Error Occurred ================= 302 Found )
Oct 21 11:55:46 tracker postfix/cleanup[28070]: C5F3B129BF: message-id=20131021095546.C5F3B129BF@tracker.sanren.ac.za
Oct 21 11:55:46 tracker postfix/qmgr[4558]: C5F3B129BF: from=<>, size=3181, nrcpt=1 (queue active)
Oct 21 11:55:46 tracker postfix/bounce[28068]: 352E3129BB: sender delivery status notification: C5F3B129BF
Oct 21 11:55:48 tracker postfix/smtp[28071]: C5F3B129BF: to=shadebe@csir.co.za, relay=smtp.csir.co.za[146.64.10.99]:25, delay=2.1, delays=0.01/0.01/2/0.12, dsn=2.0.0, status=sent (250 2.0.0 r9L9tmZZ031607 Message accepted for delivery)
Oct 21 11:55:48 tracker postfix/qmgr[4558]: C5F3B129BF: removed

I will appreciate any help.

Sakhi
Regards,

Sakhi Hadebe

SANReN Engineer - CSIR Meraka Institute

Tel: +27 12 841 2308
Fax: +27 12 841 4223
http://www.sanren.ac.za

This message is subject to the CSIR’s copyright terms and conditions, e-mail legal notice, and implemented Open Document Format (ODF) standard.
The full disclaimer details can be found at http://www.csir.co.za/disclaimer.html.

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and is believed to be clean.

Please consider the environment before printing this email.

2

Dear All,

I have upgraded succcesfully upgraded to 4.0.17, everything seems to be fine, except that RT
is not receiving email tickets. nor sending automated emails to requestors.

Oct 21 11:55:46 tracker postfix/local[28064]: 352E3129BB: to=rt@tracker.sanren.ac.za,
relay=local, delay=328, delays=327/0.02/0/0.22, dsn=4.3.0, status=deferred (temporary failure.
Command output: An Error Occurred ================= 302 Found )

rt-mailgate hits an error here.
What’s in your apache logs?
Since 302 is a redirect, I assume that rt-mailgate is being pointed to
a url that your apache configuration then redirects to RT. This is
not currently handled well by rt-mailgate. Most commonly this is
because you’ve pointed rt-mailgate to an http:// url but apache
redirects to https://

Oct 21 11:55:46 tracker postfix/qmgr[4558]: C5F3B129BF: from=<>, size=3181, nrcpt=1 (queue
active)

Oct 21 11:55:46 tracker postfix/bounce[28068]: 352E3129BB: sender delivery status
notification: C5F3B129BF

Oct 21 11:55:48 tracker postfix/smtp[28071]: C5F3B129BF: to=shadebe@csir.co.za,
relay=smtp.csir.co.za[146.64.10.99]:25, delay=2.1, delays=0.01/0.01/2/0.12, dsn=2.0.0,
status=sent (250 2.0.0 r9L9tmZZ031607 Message accepted for delivery)

Looks like something generated a bounce here, but the mail was
accepted locally for delivery rather than forwarded on.

-kevin

3

Hi Kevin,

Thanks so much, you are right. I changed the rt-mailgate entry in etc/aliases to https:// . I am up and running again.

Thank you.

Regards,

Sakhi Hadebe

SANReN Engineer - CSIR Meraka Institute

Tel: +27 12 841 2308
Fax: +27 12 841 4223
http://www.sanren.ac.za

Kevin Falcone falcone@bestpractical.com 10/22/2013 7:10 PM >>>

Dear All,

I have upgraded succcesfully upgraded to 4.0.17, everything seems to be fine, except that RT
is not receiving email tickets. nor sending automated emails to requestors.

Oct 21 11:55:46 tracker postfix/local[28064]: 352E3129BB: to=rt@tracker.sanren.ac.za,
relay=local, delay=328, delays=327/0.02/0/0.22, dsn=4.3.0, status=deferred (temporary failure.
Command output: An Error Occurred ================= 302 Found )

rt-mailgate hits an error here.
What’s in your apache logs?
Since 302 is a redirect, I assume that rt-mailgate is being pointed to
a url that your apache configuration then redirects to RT. This is
not currently handled well by rt-mailgate. Most commonly this is
because you’ve pointed rt-mailgate to an http:// url but apache
redirects to https://

Oct 21 11:55:46 tracker postfix/qmgr[4558]: C5F3B129BF: from=<>, size=3181, nrcpt=1 (queue
active)

Oct 21 11:55:46 tracker postfix/bounce[28068]: 352E3129BB: sender delivery status
notification: C5F3B129BF

Oct 21 11:55:48 tracker postfix/smtp[28071]: C5F3B129BF: to=shadebe@csir.co.za,
relay=smtp.csir.co.za[146.64.10.99]:25, delay=2.1, delays=0.01/0.01/2/0.12, dsn=2.0.0,
status=sent (250 2.0.0 r9L9tmZZ031607 Message accepted for delivery)

Looks like something generated a bounce here, but the mail was
accepted locally for delivery rather than forwarded on.

-kevin

This message is subject to the CSIR’s copyright terms and conditions, e-mail legal notice, and implemented Open Document Format (ODF) standard.
The full disclaimer details can be found at http://www.csir.co.za/disclaimer.html.

This message has been scanned for viruses and dangerous content by MailScanner,
and is believed to be clean.

Please consider the environment before printing this email.