Upgrade help

Hello everyone,

I have two versions of RT set up, one is 3.0, which is the old version and
in current use. The other is the newer version, 4.0, which id like to start
using. I would like to do an upgrade on the old server where RT 3 is before
I can move the data to the new server. The upgrade process modifies the
database so it’s compatible with the new version. Any help is greatly
appreciated.

Thanks

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I have two versions of RT set up, one is 3.0, which is the old version and
in current use. The other is the newer version, 4.0, which id like to start
using. I would like to do an upgrade on the old server where RT 3 is before
I can move the data to the new server. The upgrade process modifies the
database so it’s compatible with the new version. Any help is greatly
appreciated.

You don’t say what you’ve tried/failed, but start with our UPGRADING
docs on http://docs.bestpractical.com and review this blog post I
wrote a while back.
Upgrading to RT 4 — Best Practical Solutions

-kevin