Upgrade from 4.0.10 to 4.2.12

RT Users
1

Hello all,
I finally upgraded my RT from 4.0.10 to 4.2.12 and I’m facing some problems now.

  1. When inserting an article in a ticket now I get the HTML code on it, for example this:
    Dear customer,
    The change you have requested is not possible.
    Thank you.

If I apply the same article in the 4.0.10 we don’t have the HTML code on it.

  1. When creating new tickets on the 4.0.10 we could apply different format to the text but not possible on the 4.2.12
    You can see both screenshots attached.

Thank you all for your help!
Charly

2

Hello all,

I finally upgraded my RT from 4.0.10 to 4.2.12 and I’m facing some problems
now.

  1. When inserting an article in a ticket now I get the HTML code on it, for
    example this:

Dear customer,

The change you have requested is not possible.

Thank you.

If I apply the same article in the 4.0.10 we don’t have the HTML code on it.

  1. When creating new tickets on the 4.0.10 we could apply different format
    to the text but not possible on the 4.2.12

In 4.2.12 you are not using a WYSIWYG editor. Try to change to using a
WYSIWYG editor in your settings->preferences.

-m

3

Hi Matt,
Thank you for your quick response.
Configuration was “Use default (yes)”, I tried forcing it to Yes and still the same problem.
Thank you,CharlyEl Lunes, 26 de octubre, 2015 18:37:02, Matt Zagrabelny mzagrabe@d.umn.edu escribió:

On Mon, Oct 26, 2015 at 5:24 PM, charlycr74@yahoo.com.ar charlycr74@yahoo.com.ar wrote:

Hello all,

I finally upgraded my RT from 4.0.10 to 4.2.12 and I’m facing some problems
now.

  1. When inserting an article in a ticket now I get the HTML code on it, for
    example this:

Dear customer,

The change you have requested is not possible.

Thank you.

If I apply the same article in the 4.0.10 we don’t have the HTML code on it.

  1. When creating new tickets on the 4.0.10 we could apply different format
    to the text but not possible on the 4.2.12

In 4.2.12 you are not using a WYSIWYG editor. Try to change to using a
WYSIWYG editor in your settings->preferences.

-m