Upgrade from 3.0.12 to 3.6.5

RT Users
1

hi All,

I’m new to the list.

I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04), also
hostname was changed.

Everything looks great, but “Links” section in a ticket. In history I
can see the changes (For example Dependency on https://…), but the
"Depends on:" field is empty.

Did I miss something, or what can cause behaviour like this?

Thank you,

tamas

2

I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04),
also
hostname was changed.

Everything looks great, but “Links” section in a ticket. In history I
can see the changes (For example Dependency on https://…), but the
“Depends on:” field is empty.

Did I miss something, or what can cause behaviour like this?

If you changed your $rtname that would cause this problem

-kevin

3

Kevin Falcone wrote, On 2009. 01. 15. 14:48:> On Jan 15, 2009, at 3:42 AM, Papp Tam�s wrote:

I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04),
also
hostname was changed.

Everything looks great, but “Links” section in a ticket. In history I
can see the changes (For example Dependency on https://…), but the
“Depends on:” field is empty.

Did I miss something, or what can cause behaviour like this?

If you changed your $rtname that would cause this problem

Yes, probably thi is the problem. Unfortunately I can’t try it right
now, but I will.

What is the right way to change $rtname? Is it enough to replace the old
rtname string with the new one in the database?

Thank you very much,

tamas

4

http://wiki.bestpractical.com/view/RenameInstance

Papp Tamas wrote:

Kevin Falcone wrote, On 2009. 01. 15. 14:48:

I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04),
also
hostname was changed.

Everything looks great, but “Links” section in a ticket. In history I
can see the changes (For example Dependency on https://…), but the
“Depends on:” field is empty.

Did I miss something, or what can cause behaviour like this?

If you changed your $rtname that would cause this problem

Yes, probably thi is the problem. Unfortunately I can’t try it right
now, but I will.

What is the right way to change $rtname? Is it enough to replace the old
rtname string with the new one in the database?

Thank you very much,

tamas

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