Upgrade from 1.0.7

RT Users
#1

Hello all,

We have been happily running RT 1.0.7 for quite some time now without
any problems.
Has anyone upgraded from 1.0.x to the latest version? (I know there are
migration tools to 2.0)

-Thanks,

Witold

#2

I have not tried that. But I know of the RT2->RT3 tool so maybe easiest for
you to migrate to 2 and then to 3. But then again I have not done that so
there maybe a tool to go from 1->3.

John
At 08:13 AM 12/5/2003, Witold Koziel wrote:

#3

Thanks for the feedback. I know there are migration tools 1->2 and 2->3,
and this is the path I intend to follow. Just wondering if anyone is
aware of any gotchas/shortcuts etc, Any info you can provide is
appreciated.

-Thanks,

WitoldFrom: John Gedeon [mailto:jgedeon@qualcomm.com]
Sent: Friday, December 05, 2003 12:37 PM
To: Witold Koziel; rt-users@lists.fsck.com
Subject: Re: [rt-users] Upgrade from 1.0.7

I have not tried that. But I know of the RT2->RT3 tool so maybe easiest
for you to migrate to 2 and then to 3. But then again I have not done
that so there maybe a tool to go from 1->3.

John
At 08:13 AM 12/5/2003, Witold Koziel wrote:

Hello all,

We have been happily running RT 1.0.7 for quite some time now without
any problems.
Has anyone upgraded from 1.0.x to the latest version? (I know there are

migration tools to 2.0)

-Thanks,

Witold

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#4

Witold Koziel wrote:

Thanks for the feedback. I know there are migration tools 1->2 and 2->3,
and this is the path I intend to follow. Just wondering if anyone is
aware of any gotchas/shortcuts etc, Any info you can provide is
appreciated.

I’ve had to keep the rt server downtime to a minimum (it was taking more
than
3 days to process with around 27K tickets), so:

  • Installed rt2 and rt3 completely before starting the migration (not
    optional step).
  • Deleted all ‘dead’ tickets on the rt1 using mysql command line before
    starting the migration.
  • Had to carefully edit the rt1->rt2 and rt2->rt3 migration script
  • Wrote another script to do the whole migration in one step.
  • Made lots of tests.
  • The database migration was complete in 2h50m running FreeBSD 4.9-table
    on a Dell 1650 server (one P3 Intel Xeon CPU/ 2GB RAM / SCSI 3 UW RAID 5)

Alex